The Support Services Supervisor – Catering plays a key role in delivering a safe, efficient and high-quality catering service that supports excellent patient care across Walsall Healthcare NHS Trust. Leading the day-to-day operation of ward-based catering services, the post holder will ensure patients receive meals that meet the highest standards of quality, food safety and customer service.
Working closely with the Facilities Manager, you will supervise and support a team of catering staff, ensuring services are effectively planned, appropriately resourced and delivered in line with Trust policies, HACCP requirements and health and safety legislation. You will coordinate staffing, manage rotas, support recruitment, induction and training, and promote a positive team culture focused on delivering outstanding service.
The role also includes monitoring service performance, carrying out quality audits, maintaining stock levels and responding promptly to operational issues. Working collaboratively with ward teams and colleagues, you will help resolve non-clinical catering concerns and use feedback to continuously improve the patient experience.
Through strong leadership, organisation and attention to detail, the Support Services Supervisor will ensure the smooth delivery of catering services while making a valuable contribution to patient wellbeing and the overall quality of care provided by the Trust.
1. To organise the work of catering staff in all ward areas.
2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.
3. To arrange work rotas and allocate staff to them.
4. To participate in the selection and recruitment of staff.
5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.
6. To carry out first line management of grievances and disciplinary matters.
7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.
8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.
9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.
10. To exercise quality control over all catering areas to ensure the highest quality of service.
Walsall Healthcare NHS Trust is an integrated Trust and the only provider of NHS acute care in Walsall, serving a population of 284,300. It provides inpatient and outpatient services at the Manor Hospital as well as a wide range of services in the community. Walsall Manor houses the full range of district general hospital services under one roof. The £170 million development was completed in 2010, and ongoing upgrades ensure the Trust now has state-of-the-art facilities, including a Critical Care Unit, Neonatal Unit, Obstetric Theatre, and Integrated Assessment Unit. A new Urgent and Emergency Care Centre, opened in March 2023, has significantly improved emergency care facilities and capacity, providing almost 5,000 square metres of additional clinical space.
1. To organise the work of catering staff in all ward areas.
2. To ensure that the ward areas are adequately staffed, and that the most economic use is made of available manpower and other resources.
3. To arrange work rotas and allocate staff to them.
4. To participate in the selection and recruitment of staff.
5. To complete the local Induction and training of all new staff and refresher training of current staff on the correct methods of operating and cleaning of all equipment within their remit.
6. To carry out first line management of grievances and disciplinary matters.
7. To ensure that all staff follow the allocated breaks times as per Working Time Directive and service requirements of wards.
8. To be responsible for ensuring that the correct stock levels are maintained in ward kitchens.
9. To carry out audits on ward kitchen areas and the catering service, eg. waste food audits, ward service audits, ward kitchen audits and ward pantry audits.
10. To exercise quality control over all catering areas to ensure the highest quality of service.
