Job Title: Pest Control Field Support Supervisor (FSS)
Location: London
Contract Type: Permanent
Working Hours: 42 5 Hours Per Week
Job Purpose:
To Manage a team of Pest Control Technicians and Support Techs within a specified region and to control all pest species covered under customer specifications and by thorough inspection, identify any environmental conditions conducive to any pest activity to ensure a smooth and productive delivery across the customer base
Key Responsibilities:
- To represent the company in a professional and competent manner at all times and develop a good working relationship with City and its core customer base
- Oversee the eradication of pest infestation within any Red Stores as published on the Weekly Pest control Report
- To ensure all practices and procedure are audited on a frequent basis (Quality Reviews & Quality Audits) to ensure that technicians and third parties are delivering to a satisfactory standard
- To ensure that all members of the PEST team comply with all Health and Safety regulations and the company’s Health and Safety Policy at all times
- To ensure the team complies with the Health and Safety at Work Act and the company’s Health and Safety Policy at all times
- To work with the company and its customer base to ensure colleagues adhere to laid-down standards of quality and compliance are maintained at all times
- To Supervise & support delivery of the PPM schedule within agreed timescales and to ensure all necessary paperwork and software systems is completed accurately and to the laid-down procedures
- To complete detailed audit / inspections to Red Pest Control Stores in accordance with customer escalation procedures and service level delivery / specifications
- Supervise all other pest proofing works, ensuring that competitive prices have been obtained and the works are implemented correctly
- Carry out full audits/inspections to new stores compiling detailed reports on any potential pest proofing issues
- To supervise, monitor and control the work, attendance and timekeeping of the Pest Mate(s) to ensure quality standards and efficiency are maintained Specifically in respect to
- QR inspection to Stores
- Holiday
- Gun Maintenance
- Waste Control
- Stock Application
- Stock Control
- Stock Storage
- Pest Control Folder inspections
- Personnel Protective Equipment storage / used
- Overtime
- Time Sheets
- Vehicle maintenance
- To be the primary contact for any operational issues and point of escalation for the teams should any issues arise
- To work in a manner to support the achievement of company KPIs
- To work in a manner to support lowest cost to operate ethos and ensure all systems are working to optimum energy efficiency
- When required support other engineering disciplines to provide flexibility to service delivery
- To comply with any other reasonable request or instruction from the Senior Management team
- To ensure all specifications are adhered to, response times are attended in line with SLA’s and on call is managed
Financial Responsibility:
- Tools and equipment ordering within budget requirements
- Uniform procurement
- Parts / pesticide approval
- Overtime Approval
- PEST proofing budget management
People Responsibility
- To appoint, lead motivate and develop the PEST regional team
- To be the escalation contact for the regional PEST team
- Ensure new starter inductions and onboarding take place
- Carry out probationary reviews where applicable
- Absence management including welfare reviews
- Support and conduct disciplinary and grievance meetings where applicable
- Carry out appraisals and colleague development reviews
Qualifications / Experience:
- Field Biologist Qualified (Desirable)
- Royal Society of Health Cert in Pest Control or British Pest Control Association Diploma’s Part 1 and 2
- Bird proofing work
- Fumigation services
Specific Knowledge
- PC literate
- Experience within PEST control environment / industry
- Retail experience
- Previous Supervisory experience
Specific Skills
- 3 years management experience
- Minimum 5 years broad discipline experience
Demonstrated Behaviours
- Good communication skills (written and verbal)
- Approachable / Helpful manner
- Customer focused
- Self-motivated
Specialist Requirements
- High degree of flexibility in working hours and types of jobs undertaken
- High degree of mobility – travelling throughout the country
- You will be positive in approach, able to work in a dynamic business environment, but above all be committed to the delivery of outstanding customer service
- Current driving licence
Key Performance Indicators:
- Quality of PEST service delivery based on agreed customer KPI’s
- Quality and accuracy of reporting
- Effectiveness of communications throughout the region
- Customer and colleague relationships and feedback
What We Offer:
At City, we take pride in supporting our colleagues with a fantastic range of exciting benefits designed to enhance both their professional and personal lives From exclusive perks to valuable rewards, we’re committed to ensuring our team feels valued, motivated, and empowered Our benefits include:
- 33 Days Holiday (Inc Bank Holidays)
- HealthShield Cashback Plan - Reclaim part of your dental/optical costs
- OneCity – Employee Discount Platform
- Employee Value Awards up to the value of £250
- Access to Costco Personal Membership Subscription
- Mental and Physical Health Services (Wisdom, Thrive, SkinVision)
- Electric Car Scheme (Criteria Applies)
- First Bus Commuter Club – Discounted Bus Travel
