Help us deliver exceptional service to hundreds of wholesale customers.
At Rounton Coffee, we supply award-winning coffee, equipment, training and support to coffee shops, restaurants, workplaces and hospitality venues across the UK.
We're looking for an organised, proactive and commercially minded person to become the operational hub of our wholesale business.
This is a pivotal role that sits at the centre of customer service, field operations, production and sales. You'll ensure our customers receive an exceptional experience whilst helping coordinate a wholesale division responsible for 50% of our turnover.
No two days are the same. One moment you might be coordinating an urgent customer issue, the next arranging preventative maintenance, supporting our field team, managing customer installations or ensuring production has the information needed to deliver on time.
If you're someone who thrives on bringing order to complexity and enjoys making things happen, we'd love to hear from you.
What you'll be responsible forCustomer Experience
- Acting as the primary point of contact for wholesale customer enquiries.
- Coordinating the resolution of customer issues and service requests.
- Ensuring customers receive a professional, responsive and helpful experience at every interaction.
- Building strong relationships with customers and becoming a trusted point of contact.
Service & Equipment Support
- Scheduling service visits, installations and maintenance activities.
- Managing equipment servicing schedules and compliance requirements.
- Coordinating boiler inspections, PSSR inspections and engineering support.
- Maintaining accurate service and equipment records.
Sales & Operations Coordination
- Raising purchase orders, quotations and sales invoices.
- Supporting account management and customer onboarding activities.
- Coordinating information between the sales and production teams.
- Managing changes to customer orders and resolving operational issues.
Field Team Coordination
- Coordinating and supporting our field-based account managers.
- Managing schedules, priorities and follow-up actions.
- Ensuring customer actions are completed and communicated effectively.
- Creating structure and accountability across a geographically dispersed team.
Continuous Improvement
- Improving systems, processes and communication across departments.
- Identifying operational inefficiencies and helping solve them.
- Contributing to the continued growth and development of the wholesale business.
What we're looking for
We care less about coffee experience and more about mindset.
The ideal person will be:
- Exceptionally organised.
- Calm under pressure.
- Naturally proactive.
- Confident communicating with customers and colleagues.
- Comfortable managing multiple priorities simultaneously.
- Skilled at coordinating people, projects and processes.
- Commercially aware and solutions-focused.
- Comfortable holding people accountable and following things through to completion.
Experience we'd value
- Operations, service management or customer success experience.
- Experience coordinating field-based teams.
- Scheduling, planning or project coordination experience.
- Administration of invoices, purchase orders or customer records.
- CRM experience.
- Hospitality, foodservice, equipment or service industry experience.
Why join Rounton Coffee?
We're an independent North Yorkshire coffee roastery with ambitious plans for the future. We're passionate about great coffee, but even more passionate about helping our customers succeed.
This role offers the opportunity to become a key member of our leadership structure, helping shape the customer experience and operational performance of a growing business.
You'll be trusted to make decisions, improve processes and play an important role in supporting both our customers and our team.
To apply, please send your CV and a short covering note explaining why this role interests you.
Pay: From £30,000.00 per year
Work Location: In person
