oman is one of the UKs fastest growing fashion retailers.
Due to our rapid online growth, our culture is fast- paced and unique, we recognise great achievements with great rewards. To support our ambitious growth, we are looking for passionate, ambitious individuals that can bring fresh and innovative thinking to Roman and play a part in driving the Group forward on its truly exciting journey.
We are looking for a experienced Customer Service Advisor to join our team. This is a full-time role of 40 hours per week, worked across any 5 out of 7 days, including weekends.
The role is focused on providing excellent customer service to our UK and International customer bases and supporting our omnichannel offering.
Please note: this role cannot be performed remotely
Responsibilities
- Answering all customer queries by Email, Phone, 3rd Party Channels, Social Media and Post
- Completing day to day tasks (e.g On Hold releases, Escalated Returns and Refunds, Gift Card Administration etc)
- Taking ownership of all customers issues to resolution
- Constantly search for opportunities to improve the customer experience
- Meet individual and departmental targets
- Support the wider business where it is required on day to day tasks
What we are looking for:
- Experience within customer services, as long as you are a real people person and willing to learn this could be the role for you. Don't worry if you don't tick all of the boxes below as full training will be provided!
- Previous experience within customer complaints background is highly desirable but not required.
- Excellent written and verbal communication skills
- Excellent attention to detail, with the ability to assess and understand all relevant information to reach fair outcomes
- The ability to manage own workload and prioritise accordingly
- The confidence to make decisions within agreed discretionary limits.
Benefits:
- Company Pension
- BHSF Employee Cashplan
- Employee Discount
Job Type: Full-time
Experience:
- Customer service: 1 year (preferred)
Work Location: In person
