Job Summary
We are seeking a dynamic and enthusiastic Hospitality Assistant to join our vibrant team! In this role, you will be the welcoming face of our establishment, ensuring every visitor experiences exceptional service from the moment they arrive. Your energy, professionalism, and attention to detail will help create a warm, inviting atmosphere that keeps customers coming back. Maximising sales potential of the bar and cafe buy selling drinks, snacks and prepared food. The post holder will be required to work hours including evenings, weekends and bank holidays as the job demands.
Duties
- Handle cash, operate the EPOS till system, always ensuring accuracy and safe keeping of cash.
- To prepare the work area and equipment for service in the hospitality spaces.
- Ensure confidentiality and excellent internal and external customer care.
- To maintain excellent relationships with the customer.
- To upsell additional products and services to customers wherever possible.
- To work methodically and ensure work areas are kept clean and tidy.
- To ensure that all public areas are at all times maintained to the highest standards ensuring that tables are cleared and cleaned.
- To wash all glassware and crockery appropriately.
- To clean all equipment at the appropriate times as directed.
- To be familiar with the correct operation of all equipment.
- To support kitchen leads with food service.
- Assist other members of staff as appropriate to ensure the smooth running of the hospitality spaces.
- To dispose of rubbish correctly.
- Complete necessary cleaning tasks relevant to the area you are working in.
- To adhere to the uniform policy.
- To assist other members of your team as appropriate to ensure the smooth running of the operation.
- To inform the Café and Bar Co-ordinator of all customer complaints and bring to their attention any disturbance as soon as possible
We are seeking applicants aged 18 and over to support our café and bar operations, with additional support required on show nights.
We would particularly welcome applications from individuals looking for evening work, whether to fit around college or studies, or as a second job alongside existing commitments
Pay: £12.71 per hour
Expected hours: No more than 30.0 per week
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Work Location: In person
