We are seeking an experienced and motivated Contracts Manager to oversee the delivery of a responsive repairs contract within our MTC division. This is a key leadership role responsible for ensuring the successful operational, commercial and contractual delivery of works while maintaining exceptional client relationships. The successful candidate will work closely with clients, stakeholders, subcontractors and internal teams to deliver high-quality services, achieve contractual KPIs and identify opportunities for continuous improvement. You will be proactive, commercially aware and committed to delivering excellent customer service while fostering long-term partnerships with our clients.
About The Role
MAIN DUTIES AND RESPONSIBILITIES
As Contracts Manager, you will:
Ø Manage the day-to-day delivery of a Responsive Repairs contract.
Ø Build and maintain strong working relationships with clients, ensuring a collaborative and trusted partnership.
Ø Lead and manage operational resources to deliver daily, weekly, and monthly work programmed.
Ø Produce accurate monthly contract reports and attend internal and client review meetings.
Ø Monitor and achieve contractual and internal Key Performance Indicators (KPIs).
Ø Manage communication between clients, subcontractors, suppliers, and internal departments.
Ø Support the resolution of contract queries, claims, and variations.
Ø Assist the Commercial Manager with the procurement and management of suppliers and subcontractors.
Ø Work with commercial and operational teams to prepare accurate cost and value analysis.
Ø Ensure compliance with Data Protection legislation and company policies.
Ø Carry out any other duties appropriate to the role.
Health & Safety:
Health and safety is a priority within our business. The successful candidate will:
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Comply with all company Health & Safety policies and procedures.
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Ensure all work is carried out in accordance with relevant legislation and industry best practice.
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Report accidents, incidents, hazards, and near misses promptly.
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Ensure Risk Assessments and Safe Systems of Work are understood, followed, and regularly reviewed.
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Promote safe working practices, including correct manual handling techniques.
QUALIFICATIONS AND EXPERIENCE
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Full UK Driving Licence.
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Minimum 5 years' experience managing contracts at a senior level.
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At least 2 years' experience managing contracts with an annual turnover exceeding £500,000.
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Strong knowledge of contract management, client relationship management and operational delivery.
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Excellent commercial awareness with experience managing budgets and contract performance.
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Strong IT skills, including Microsoft Office.
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Background in Quantity Surveying, Mechanical Engineering or Heating Services.
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Experience working within social housing, responsive repairs or planned maintenance.
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Knowledge and experience of Schedule of Rates (SOR) coding.
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SMSTS, IOSH Managing Safely or NEBOSH qualification.
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Excellent leadership and people management skills.
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Strong communication and interpersonal abilities.
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Ability to build long-term relationships with clients and stakeholders.
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Commercially aware with strong analytical and numerical skills.
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Highly organised with excellent attention to detail.
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Able to prioritise workloads and work effectively under pressure.
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Self-motivated and capable of working using your own initiative.
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Flexible and adaptable to changing business needs.
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Positive approach to continuous improvement and problem solving.
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Reliable, professional and committed to delivering excellent customer service.
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Willingness to work additional hours where business needs require.
In addition,
- As the majority of the work will be conducted in Public Sector or Housing Associations properties, we will require a recent Enhanced Access NI certificate CTS will perform an Access NI check as part of the on-boarding process.
- Having a criminal record will not necessarily bar an individual from employment. We operate a written policy on the recruitment of ex-offenders, which is available on request and forms part of our employee handbook provided at the point of secure employment.
- We have a policy on the secure handling, use, storage and retention of disclosure information, which is available on request and is also included in our employee handbook.
- The role may also require the successful candidate to undertake work specific training on the job or externally.
CTS is an equal opportunities employer
No Job Description can cover every issue that may arise within the post at various times and the post holder is expected to carry out other duties from time to time which are broadly consistent with those in this Job Description.
Required Criteria
Skills Needed
About The Company
Connect - Transform - Sustain
CTS is an award-winning, industry leading facilities management company. Originally a building company, CTS has expanded into heating installation and has further diversified into building maintenance and property development. This has extended the company's reach to over 30,000 properties (and rising), across the island of Ireland. CTS prides itself on exceeding client’s expectations and making sure that the client is satisfied with all aspects of work.
We offer full service maintenance contracts to a variety of clients ranging from homes through to education, healthcare, blue light services and other public sector clients. Our senior management team have over 150 years experience in maintenance and construction.
CTS offers works from Waterford to Derry-Londonderry covering Irelands two largest cities of Dublin and Belfast.
Company Culture
Energy & Compliance Services
From all sources of domestic and commercial heating appliances that we service and maintain, we also offer a full install and commission package.
Property Services
Our Property Services team delivers building maintenance for small, medium and large-scale developments, delivering all trades response and preventative maintenance packages to clients in a wide range of general and specialised works including plumbing, heating, flooring, fit out, renovation and insulation.
Development
We provide new build development of residential and commercial property schemes with a portfolio that stretches across the island of Ireland, including land acquisition and the build out of social housing projects right through to commercial premises.
Company Benefits
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Opportunity to travel, Free parking, Referral bonus, Open office, Competitive salary, Wellbeing Scheme, Social Opportunities, Annual performance review, On the job learning, Bereavement leave, Staff celebration events
Salary
Not disclosed
