Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
EXPLORE JW MARRIOTT GROSVENOR HOUSE
Grosvenor House welcomes the newly renovated JW Steakhouse, boasting stunning interiors on Park Lane, the return of classic steakhouse favourites and a new Bourbon Bar. With over 95 years of luxury hospitality, join us and be part of a special team that’s shaping the dining legacy of JW Steakhouse, passionate about delivering exceptional guest service and culinary excellence.
We do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required.
Job summary: Restaurant Supervisor
To supervise F&B outlet, managing the day-to-day operation. You should support the departments associates, maintaining a highly motivated team, driving standards and maximising revenue. To assist management with additional leadership and administrative tasks where required, such as coaching, hiring and training.
What you’ll do as our newly appointed Food and Beverage Supervisor:
- Take responsibility for ensuring the overall cleanliness of the restaurant and bar area
- Serve as a departmental role model, working alongside employees to perform technical and functional job duties where required.
- To ensure that the outlet is prepared and ready for service.
- To greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible.
- To take orders, serve drinks and serve food as required, ensuring that guests expectations are exceeded.
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Anticipate guests' service needs by asking questions to better understand their requirements and watching/listening to guest preferences. Always act on these whenever possible.
- To be empowered to deal with guests’ issues and problems, utilising the LEARN model, and seeking advice when unsure what to do.
- To ensure compliance with quality assurance standards, company standards and external regulations including department checklists, food and drink presentation and the brand standard audit. Hold team members accountable and employ coaching tactics if they do not.
- Assign and ensure work tasks are completed on time, take responsibility for tasks and assignments, and made sure deadlines are met. Make decisions and provide input on possible improvements.
- To ensure that the guest's bill is recorded accurately and presented properly and efficiently. Ensure that payment is received from all guests and payment is posted through Micros. Appropriate cash handling procedures must be used.
- To be responsible for the safe keeping of all assigned keys and micros cards and ensure that relevant areas and stocks are secure at the end of shift.
- To ensure we are aware of any guest’s allergies or dietary requirements and notify the culinary team accordingly. Ensure that cross contamination does not occur.
- Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) and that the department is staffed appropriately.
- To control Par level stock, inter-departmental transfers and take monthly inventory counts.
- Encourage and motivate employees to perform their best.
- Assist management in establishing and communicating goals and performance expectations.
- Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions.
- Coach and develop employees. Create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans. Be responsible for your own self development.
- Collaborate with management to formally recognize hourly employees' performance contributions.
- Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process.
- To facilitate good flow of communication within the department, leading the department shift briefing and handover.
Rewards and lifestyle benefits:
- A unique opportunity to be part of an award-winning international brand where we celebrate your unique talent
- Growth opportunities in the largest hospitality brand in the world - national and international transfers for the right candidates within Marriott hotels
- Explore Rate - discounted room rates for you, your friends and family in Marriott properties worldwide
- 20% off across food and beverage outlets in Marriott properties worldwide
- 28 days holiday (inclusive of Bank Holidays)
- Recognition programmes and associate awards to appreciate outstanding talent
- Wellbeing and community engagement activities on and off property
- Bike Scheme and Travel Ticket Loan available for all associates
- Workplace Pension Scheme
- Meals on duty, uniform provided and laundered free of charge
- World class training and development programmes tailored to enhancing your skills and help you grow
- Work alongside talented, award winning and experienced hospitality professionals
What we’re looking for:
- A warm demeanour and service-oriented personality
- A team-player attitude
- Positive outlook and dependability
- Previous Food and Beverage experience is desired
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
