Job Ref: NOB1548
Branch: Aethos London Shoreditch
Location: Head Office, London (Central)
Salary/Benefits: Competitive Salary
Contract type: Permanent
Hours: Full Time
Posted date: 25/08/2026
Closing date: 25/09/2026
MITSU - Where East London Meets East Tokyo
MITSUis a restaurant born from the collision of East London’s vibrance and creativity with East Tokyo’s neighborhood izakayas. MITSU cuisine blends the authentic Japanese craft of Robata fire and razor-sharp technique with the energy and attitude of Shoreditch - all designed to be enjoyed together.
The izakaya bar brings high energy with crafted cocktails and daily vinyl and DJ sets to toast the night with flowing sake and mizuwari tankards. Transport yourself into an experience - whether it’s post-work drinks, laid-back lunches, refined dining, or late-night revelry. We also have a couple more surprises we can’t wait to share with you.
MITSU: the conversation between two cities - where tradition meets edge - sparks will fly.
BENEFITS OF JOINING OUR TEAM
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Access to Wellable – a physical wellbeing app including company wide challenges.
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Financial wellbeing support, including access to Stream.
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Up to 33 days holiday a year (increasing with length of service).
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Exciting learning and development programmes to help progress your career, including apprenticeships and career mapping.
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An amazing overnight Guest Experience here at Aethos London Shoreditch for you and a guest
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Mental Health First Aiders within the team to offer tailored support.
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Season Ticket Loan, Cycle to Work and discounted Gym memberships.
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Annual festive and summer social events, charity fundraising days and committees to join
ROLE PURPOSE
As a Waiter at MITSU, you will play a key role in delivering a vibrant, polished, and memorable guest experience. You will be responsible for providing warm and attentive service, confidently guiding guests through the menu, and ensuring every table feels looked after from arrival to departure.
This role is ideal for someone who thrives in a fast-paced restaurant environment, enjoys working as part of a high-energy team, and takes pride in delivering genuine hospitality with personality and professionalism.
You will be expected to maintain strong product knowledge, understand the pace and style of service, and contribute to the atmosphere that makes MITSU unique.
KEY RESPONSIBILITIES
Responsibilities may include, but are not limited to:
Guest Service
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Deliver friendly, engaging, and professional table service always
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Welcome guests warmly and create a positive first impression
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Guide guests through the menu, making recommendations on food, cocktails, sake, wine, and specials
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Take accurate food and drink orders using the POS system
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Serve food and beverages efficiently and to the correct service standards
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Check in with guests throughout their meal to ensure satisfaction and anticipate their needs
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Present bills accurately and process payments correctly
Product Knowledge
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Develop strong knowledge of the full food and drinks menu, including ingredients, preparation methods, allergens, and pairings
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Understand the style and concept of izakaya dining and be able to explain dishes designed for sharing
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Confidently recommend upsells, premium drinks, and signature menu items
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Stay up to date with menu changes, daily specials, and seasonal offers
Teamwork Communication
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Work closely with the kitchen, bar, runners, hosts, and management team to ensure smooth service
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Communicate clearly and professionally during busy services
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Support colleagues to maintain a strong team spirit and a seamless guest journey
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Assist with training or supporting new starters where required
Service Standards Restaurant Readiness
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Ensure your section is fully set, clean, and organised before service begins
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Maintain cleanliness and presentation of tables, service stations, and guest areas throughout service
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Complete opening and closing duties to the required standard
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Follow all company service steps, brand standards, and operating procedures
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Ensure responsible service of alcohol and adherence to licensing laws
Health, Safety Compliance
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Follow food hygiene, health safety, and cleanliness standards always
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Understand allergen procedures and communicate dietary requirements clearly to the kitchen
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Maintain safe working practices across the restaurant floor
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Ensure all guest interactions are handled professionally and in line with company values
ABOUT YOU
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Ideally you would have previous restaurant experience with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or cocktail lounge/bar
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Have an open and approachable manner and thrive on interacting with people
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Have great communication skills, a sense of humour and a welcoming smile
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An understanding of what it takes to provide outstanding levels of guest service
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An eye for detail and be immaculately presented
If you pride yourself on working ethically, with integrity and have a passion for making things happen then please apply today!
All applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required.
