We're looking for a motivated, friendly, and customer-focused Customer Events Assistant to join our growing team in Sheffield.
This is an exciting opportunity to launch your career in event delivery, customer experience, and live promotions. As a Customer Events Assistant, you'll gain hands-on experience across key operational areas, working directly with event visitors and teams, resolving inquiries, and developing the skills needed for long-term career success. You'll receive comprehensive training, ongoing coaching, and continuous support every step of the way.
Whether you're a recent leaver or an ambitious individual looking for your next step into customer-facing events, you'll be supported with structured development and clear pathways for career progression.
About the Role
As a Customer Events Assistant, you'll be a primary point of contact for attendees at our live promotional events and venues across Sheffield. You will help answer inquiries, showcase brand offers, handle customer requests efficiently, and ensure exceptional service standards. You'll build positive relationships with visitors, represent partner brands professionally, and work closely with your team to deliver memorable event experiences.
This position is ideal for candidates searching for Customer Events Jobs, Event Assistant Positions, Customer Advisor Roles, Promotional Support Jobs, and Entry-Level Event Careers in Sheffield.
Your Responsibilities
As a Customer Events Assistant, you'll:
- Customer Resolution: Welcome visitors warmly, assist with product and event inquiries, and resolve customer queries professionally, setting an example of exceptional service.
- Operational & Team Support: Assist with the day-to-day setup, floor coordination, and teardown of event spaces, ensuring high standards of service and operational efficiency.
- Product & Service Knowledge: Stay fully informed about company products, services, and current promotions to guide event visitors accurately.
- Performance Tracking: Support individual and team customer engagement targets while maintaining a customer-first approach and monitoring floor interactions.
- Systems & Record Keeping: Maintain accurate customer interaction records, event leads, and feedback logs using internal systems with strong attention to detail.
- Cross-Functional Collaboration: Work closely with event team leads and colleagues to support service initiatives and wider campaign goals.
- Brand Representation: Represent client brands and the company professionally during all live customer and event interactions.
- Continuous Development: Participate in ongoing customer experience, event management, and product training programmes to prepare for future supervisory responsibility.
We're Looking For Someone Who Is
- Friendly, confident, and passionate about working with and helping people in interactive settings.
- A strong communicator with excellent interpersonal and active listening skills.
- Self-motivated, goal-oriented, and eager to learn new operational skills.
- Customer-focused with a positive, professional, and solutions-oriented attitude.
- Organised with strong attention to detail and time management abilities.
- Adaptable, resilient, and comfortable in a fast-paced work environment.
- A collaborative team player with strong interpersonal potential and a desire to grow.
- Interested in building a long-term career in customer support, event operations, or team leadership.
Previous experience in customer service, retail, hospitality, call centres, promotions, or events is beneficial but not essential, as comprehensive paid training will be provided from day one.
What You'll Receive
- Comprehensive customer service and event operations training with ongoing coaching.
- Fast-track career progression opportunities into Senior Assistant and Event Team Leader roles.
- Mentorship from experienced operational leaders.
- Recognition and reward programmes.
- Team socials and networking events across Sheffield.
- A supportive, collaborative, and inclusive working environment.
Why Join Us?
We believe outstanding service and event professionals are developed through practical experience, continuous learning, and genuine support. From your first day in Sheffield, you'll receive structured training, hands-on guidance, and real opportunities to build a rewarding career. We recognise talent, reward performance, and promote from within whenever possible.
Apply Today
If you're ready to build a rewarding career in customer events with a company that values your growth and success, we'd love to hear from you.
Apply now to be considered for the Customer Events Assistant position in Sheffield.
We are an equal opportunity employer and welcome applications from people of all backgrounds. Hiring decisions are made based on skills, qualifications, and business needs.
Pay: £14.00-£16.00 per hour
Benefits:
- Company pension
- Free parking
- Life insurance
- On-site gym
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
