Our Technology and Operations team is at the forefront of digital solutions and services for FCDO and Government. They provide best in-class solutions for our clients, helping to shape and support a data driven future for UK government. Whether its creating bespoke, secure software, offering programme and application support or moving an entire embassys servers to a Cloud platform. No matter the task, they are on hand to support. Join them in this important role and youll have the opportunity to lead them on the next stage of our exciting journey.
Providing innovation to government partners
Delivering best-in-class solutions
Working at the cutting-edge of technology
It all matters
Provide high quality support for our global security organisation
When you join our friendly and supportive team as a Customer Support Team Advisor, youll handle phone, email and MS Teams enquiries from colleagues in FCDO Services, government departments, external stakeholders and members of the general public. Offering timely and comprehensive responses with confidence and professionalism, youll be dedicated to achieving customer satisfaction as you respond, refer, follow up and resolve each query. Youll also keep an accurate record of your work, and monitor any open enquiries.
Youll have a number of additional responsibilities these include managing small works projects, preparing quotations for logistics and catalogue items, providing governance, and tracking the responses to enquiries from customers. Capable of managing your own time, priorities and performance, and taking a proactive attitude to following up on unresolved issues, youll also have the confidence to respond directly to enquiries without escalating to your more senior colleagues.
Develop your career as you support our international mission
To be a successful member of our busy, fast-paced team youll have proven experience of working in a customer or supplier service role, be capable of operating under your own initiative to tight deadlines, and have excellent organisational skills and attention to detail. A confident user of IT systems with a particular focus on Microsofts Word, Excel and PowerPoint, you should also have the ability to interpret professional and technical documents, and some knowledge of Salesforce or similar CRM systems would be a plus.
Your diplomatic skills will make you a natural resolver of incidents and issues, and you should have a flexible and adaptable approach to your day-to-day tasks. A friendly and collaborative team worker, some awareness of costing and pricing would be desirable, as would an understanding of FCDO Services and the work we do.
Discover the support you need to grow your career further
But were always looking to improve just like you. Thats why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, youll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.
Want to see your future teams work in action? Step into our Virtual Embassy and select a guide to take you round to see how we deliver for government customers and how you could help. Explore the embassy now at virtual-embassy.fcdoservicescareers.co.uk
Every single colleague must be security cleared before joining us. If youre successful in your application, well ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting at fcdoservicescareers.co.uk/how-to-apply/
To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk
It takes a diverse team to protect a diverse world
The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know youre welcome and valued. Its what makes us a Disability Confident employer. And why were recognised as a Carer Confident workplace. And its how you know youre joining an inspiring, inclusive organisation.
