At Seckford Hall Hotel & Spa, exceptional hospitality is at the heart of everything we do. We are seeking a Guest Experience Host to help create memorable experiences for every guest and deliver outstanding service at every touchpoint of their journey.
This role is ideal for a warm, confident individual who genuinely loves people, takes pride in the detail, and understands that memorable experiences are created through care, consistency and a personal touch. You'll be one of the welcoming faces of the hotel, ensuring guests feel valued, supported and remembered long after their stay.
The Role
As a Guest Experience Host, you will play an important part in ensuring every guest journey feels effortless, personal and special. From first enquiry to fond farewell, you'll deliver calm, professional and heartfelt service while working closely with colleagues across the hotel to ensure a seamless guest experience.
This is a hands-on role where a positive attitude, empathy and attention to detail matter most.
Key Responsibilities
Guest Experience
- Deliver warm, attentive and consistent service to all guests.
- Be a visible presence within the hotel, engaging with guests and creating memorable interactions.
- Create a welcoming, calm and professional front-of-house environment.
- Anticipate guest needs and deliver thoughtful, personalised touches throughout their stay.
- Handle guest feedback professionally, assisting in resolving concerns and ensuring positive outcomes wherever possible.
Front Office Operations
- Support the day-to-day operation of the Front Office, including arrivals, departures and reservations.
- Ensure guest communications are clear, timely and professional.
- Maintain high standards of presentation, organisation and accuracy at all times.
- Assist with administrative duties and departmental processes as required.
- Work collaboratively with colleagues to ensure smooth and efficient service delivery.
Collaboration & Consistency
- Work closely with Housekeeping, Food & Beverage and Spa teams to support a seamless guest journey.
- Maintain consistent service standards in line with Seckford Hall's values and style of hospitality.
- Share guest feedback and observations to help enhance the overall guest experience.
About You
You'll be a natural host, passionate about creating positive experiences and making guests feel genuinely welcome.
You will bring:
- Previous experience in a hospitality, guest service or front-of-house role.
- A genuine passion for delivering exceptional guest experiences.
- Strong communication and interpersonal skills.
- Excellent organisation and attention to detail.
- Guestline & ResDiary experience preferred.
- A calm, professional and solution-focused approach.
- Flexibility to work shifts, including weekends and bank holidays where required.
This is a part-time position, working 3 days per week on a rota basis. Flexibility will be required to meet the needs of the business.
Why Join Seckford Hall?
You'll be joining a close-knit, passionate team within a beautiful historic setting, where people are proud of what they do and how they do it. This is an opportunity to be part of a hotel that values genuine hospitality, teamwork and creating memorable experiences for every guest.
Pay: Up to £13.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
