Overview
Global Adventure Challenges are looking for a bright, enthusiastic and effective Challenge Events Administrator to join our award-winning team. We are a Tour Operator based near Chester who specialise in organising worldwide charity challenge events. The successful person will become an integral team member of the Operations Team.
You will be working in a fast-paced environment and will possess excellent skills in areas such as organisation, multi-tasking and have the ability to prioritise workloads, along with excellent attention to detail, communication and customer service skills allowing you and ourselves to maximise relationships with our customers and suppliers.
An interest in or experience of working in the charitable sector is desirable, but not essential as training for this office-based role will be given.
Our Operations team are responsible for all aspects in the delivery of our charity challenges. We always look to maintain and achieve the highest of standards to ensure our excellent reputation remains intact.
Key tasks involved in the role are detailed below:
- Supporting the Challenge Events Team with key administration tasks – this includes but not limited to tasks noted below:
- Assisting with the monitoring of our customer care email inbox by replying to customers who require help in areas such as room share requests, transferring to a different date etc.
- Production of event materials such as route guides, armbands, welcome packs.
- Helping preparing event kit that is sent out on our challenges.
- Booking in challenge leaders, event managers and event crew to work on challenges.
- Helping with the collecting and collating all participant information in a timely and accurate manner, then sending participant information to suppliers in the lead up to challenge.
- Assisting the Challenge Events Managers with processing of invoices
- Dealing with participant queries that fall under your remit in a timely manner and delivering exceptional customer service to participants.
Essential skills required:
- Proven track record of successfully working on various processes or projects being ran at the same time.
- Proven track record of working in a previous administration role.
- Excellent personal customer service skills.
- Great written and oral communication.
- Able to work to strict deadlines.
- Excellent time management skills.
- Experience of working in a busy team or office.
- Have an excellent eye for detail.
- Excellent working knowledge of IT packages such as Microsoft and experience working with databases.
Desirable skills required:
- Experience of working with database and software such as Microsoft Teams.
- Proven working experience in travel sector, preferably with a tour operator on group travel.
Benefits
- Workplace pension
- Birthday off work
- Christmas shutdown (a proportion of your annual leave will be needed to cover this period)
- Lively and interesting work environment in a sector which makes a difference.
- Potential to experience exciting worldwide challenge events.
- Flexible working
To apply please send your CV with covering letter detailing skills and experience
Pay: From £13.17 per hour
Benefits:
- Casual dress
- Company pension
- Free parking
- Sick pay
Work Location: In person
