About the Role
You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*
What You’ll Do:
- Installation: You’ll install, refurbish, and maintain IT equipment including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre).
- Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
- Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
- Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
- Site Work: Conduct surveys, audits, and research to support installations and project delivery.
- Team Support: Assist colleagues both in the field and at HQ, maintaining high-quality standards.
- Compliance: Adhere to all health & safety policies and on-site procedures throughout each task.
What You’ll Bring
- IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
- Technical Skills: Confident using and setting up IT systems; computer literate with strong documentation accuracy.
- Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
- Communication: Works well with engineers and clients; clear and professional at all times.
- Organisation: Strong multitasking and time management skills.
- Travel Willingness: Holds a full UK licence and is willing to travel, including overnight stays.
What We Offer:
- Bonus Scheme & Pension Contributions
- Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
- Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
- Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
- Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
- Fresh Fruit Delivery every week, plus breakfast and lunch on site
- 31 days holiday (not inclusive of Bank Holidays)
- Modern Offices – With a pool table, ping pong, and our very own pub garden for a proper summer BBQ.
- On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
- Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs
- Team Socials – From team parties to charity fundraisers, there’s always something going on.
- Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
- Career Development – Ongoing professional development and clear internal progression routes
- Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.
Apply Now
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