An exciting opportunity has arisen for a full-time Clinical Operations Lead at Finchley Memorial Walk-In Centre, Barnet, North London.
Finchley Memorial Walk-In Centre is a modern, well-equipped NHS unscheduled care service operating 7 days a week within a stand-alone community hospital. We are seeking an experienced, motivated and patient-focused clinical leader to provide strong clinical and operational leadership across the service.
The successful candidate will lead the clinical and operational management of patient care within the Walk-In Centre and Same Day Emergency Care (SDEC) setting. You will be accountable for patient experience, quality of care and the clinical environment, ensuring safe, effective and timely care in line with the SDEC clinical model.
Working within a supportive multidisciplinary team, you will promote evidence-based practice, innovation, clinical governance and continuous professional development. You will lead staff, support service improvement, manage operational challenges and help ensure patients receive compassionate, high-quality care.
This is an excellent opportunity to develop your leadership career while making a genuine difference. You will have scope to shape the future of urgent care, mentor and develop practitioners, improve patient experience and drive service excellence .
Responsible for day-to-day management, quality and risk and performance of the service delivery.
To support the Head of Service in delivering high quality care that delivers best value and to monitor and evaluate the quality-of-care provision, identify and promote areas for service development in accordance with Trust service and team requirements
Provide clear and consistent leadership to the professional and direct care/rehabilitation assistant/technician staff within the department/unit and be responsible for the continuous management of services.
Take lead responsibility for ensuring that patient experience of the service are positive and for monitoring and leading improvements in conjunction with annual patient surveys, FFT, and Quality Assurance Framework for community services.
Provide visible accessible and authoritative presence in clinical settings and patient residential environments to whom patients and families can turn for assistance advice and support
To provide leadership and advice in response to caseload managers and the wider team regarding the needs of vulnerable adults ensuring appropriate risks are managed and escalated with appropriate action managed without detriment to patient safety and patient outcomes and continuous service delivery. Liaise with Trust and divisional safeguarding leads when necessary.
We are proud to be one of the largest community healthcare providers in the country, with more than 4,500 colleagues caring for over four million people across London and Hertfordshire. Every day, our teams bring their skill, compassion, and determination to the people who depend on us.
What inspires us is at the heart of who we are: when we work together, we can help people move forward in ways that truly matter. Our teams support children as they take their first steps in life, and they stand beside adults as they rebuild strength, confidence, and independence. From newborn health visiting to community nursing, stroke rehabilitation, and palliative care, we are there for people through some of life’s most important moments.
Joining Central London Community Healthcare means becoming part of a community that lifts each other up. It means working in an organisation that values compassion, welcomes new ideas, and believes in the potential of every colleague. Your development matters here. Your wellbeing matters. Your voice helps shape the future of the care we provide.
We offer a competitive employment package because the work you do matters. At Central London Community Healthcare, you will join an inclusive organisation that invests in its people, supports development, and helps you thrive while delivering high-quality care.
Please refer to Job description and person specification for outline of skills, knowledge and experience required.
Successful applicants will be required to demonstrate alignment with the Trust’s values - Accountability, Inclusion, Compassion, and Empowerment, alongside fulfilling the duties detailed in the attached Job Description and Person Specification
