About Vermilion
Vermilion is one of Manchester’s most distinctive hospitality destinations, bringing together restaurant dining, cocktails, private dining, weddings and events in a unique luxury setting.
The Role
Vermilion is looking for a confident and commercially minded Reservations Manager to take ownership of our reservations department and help increase restaurant sales.
This is a hands-on role for someone who understands hospitality, guest service and, importantly, how to turn enquiries into confirmed bookings.
Key Responsibilities
- Manage restaurant reservations across phone, email and online channels.
- Convert enquiries into confirmed bookings.
- Follow up guests who have enquired but not yet booked.
- Maximise covers across lunch, dinner, weekends and quieter periods.
- Upsell group dining, celebrations, Christmas, private dining and drinks packages.
- Manage larger bookings, deposits and special requests.
- Build relationships with regular guests and corporate clients.
- Monitor booking levels and identify opportunities to increase sales.
- Reduce cancellations and no-shows through effective communication.
- Maintain accurate guest profiles and booking information.
- Manage table allocations to maximise capacity and revenue.
- Work closely with Restaurant, Events and Marketing teams.
- Report on booking numbers, conversion rates, cancellations and trends.
- Train the reservations team to provide excellent service with a strong sales focus.
What We’re Looking For
- Previous restaurant, hotel or hospitality reservations experience.
- Strong communication and telephone skills.
- Confident selling, upselling and closing bookings.
- Proactive and comfortable following up enquiries.
- Highly organised with good attention to detail.
- Experience with reservation or CRM systems.
- SevenRooms experience is an advantage.
- A good understanding of premium hospitality and guest expectations.
What Success Looks Like
You will help Vermilion:
- Increase confirmed bookings.
- Improve enquiry-to-booking conversion.
- Fill quieter services.
- Grow group and celebration bookings.
- Increase repeat business.
- Reduce lost enquiries and no-shows.
- Increase guest spend through effective upselling.
- Communication of guests information to relevant departments.
- Investigate guest complaints and respond promptly and professionally, resolving concerns and maintaining customer confidence in Vermilion.
If you feel you are the right person to help drive Vermilion’s reservations and sales forward, we’d love to hear from you. Please apply with your CV and a short cover letter explaining why you would be a great fit for the role.
Benefits:
- Employee discount
- Free parking
- On-site parking
Work Location: In person
