We are recruiting for an Aftersales Advisor to join our Jeep, Alfa Romeo,Abarth,Fiat&Leap Franchised Main Dealership in Kidlington.The hours of work are Monday - Friday, 08:00 - 18:00 and every other Saturdays on a rota basis.
You will be well versed in delivering high levels of customer satisfaction in a very busy and demanding environment. Working as part of a team, you will be responsible for ensuring the workflow of the department, hitting and exceeding targets and up selling our full range of services.
Role and Responsibilities
· Booking customer vehicles in for maintenance and/or repairs, and liaising with the workshop team to schedule the workload
· Meeting customers on arrival and providing them with a seamless service, from drop off to vehicle handover.
· Updating customers with progress on their vehicle, as well as authorising additional work and making follow-up calls.
· Liaising with the Workshop, Sales department to ensure customers vehicles are ready on time.
· Ordering and picking parts and controlling the parts stock
Knowledge, Skills, Experience and Attributes Required
· Be able to sell the benefits of and build value for the franchised dealer servicing.
· You will have the passion to deliver an excellent customer service experience and the ability to quickly establish and build rapport with our customers
· A well-presented individual with a desire, attitude and character to succeed
· Previous experience in a customer service role, ideally working to key targets to deliver customer satisfaction and sales objectives
· You will have good organisation and administrative skills, knowledge of dealer management systems would be an advantage but is not essential.
· Motor trade, automotive or car dealership experience is preferred but not essential as full training will be provided.
What we offer
· 29 days holidays
· Pension scheme
· Staff discount on car servicing
· Discounts on retailers, restaurants, cinemas
· Staff referral scheme
· Manufacturer & professional qualifications
- If this of interest, please send me your up-to-date CV
The Unity Automotive Group is a dynamic and fast-growing company, our DNA is ‘all about people’. We reward initiative and stand by our customer-focused values. We look for people who are more than just technically matched to the job. People whose actions and values reflect our company values and are passionate about developing themselves and others.
Our standards are high, but so are the rewards. We are always looking for talented individuals to join our growing company. We look forward to receiving your C.V.
www.unityautomotive.co.uk
Job Types: Full-time, Permanent
Pay: £28,200.00-£32,200.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- On-site parking
- Referral programme
Experience:
- Aftersales: 2 years (required)
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
