Role Overview:
We are looking for an enthusiastic and relationship-driven Account Manager to join our team and play a key role in supporting businesses across Shropshire.
You will build strong relationships, understand their goals and challenges, and ensure they gain maximum value from their Chamber membership. You'll help drive member satisfaction and retention, connect businesses with relevant events, training, and services, and gather valuable insights that shape our support and representation of the local business community.
Working closely with the Head of Member Success, you will provide high-touch relationship management, gathering insights from businesses to shape the Chamber’s service offering and policy representation. The role requires strong communication and problem-solving skills to provide proactive solutions and drive membership value.
Key Responsibilities
1. Sector Engagement & Business Support
2. Membership Engagement & Retention
3. Events, Training & Service Development
4. Advocacy & Policy Support
5. Data & Insights Management
Ideal Candidate Profile
- Strong relationship management and communication skills, with a proactive approach to business support.
- Experience in membership engagement, account management, or business development, industry body, or business support organisation.
- Understanding of industry challenges, policy impacts, and sector-specific needs.
- Ability to develop insights and translate them into actionable business services.
- Comfortable working with data and CRM tools to track engagement and service impact.
- Highly organised, able to manage multiple stakeholders and competing priorities.
- Passion for supporting businesses and driving economic growth in Shropshire.
- Strong organisation skills and dairy management
- Flexible to meet business demand event and meeting requirements.
Why Join Shropshire Chamber of Commerce?
- Make a real impact supporting ambitious businesses across Shropshire to connect, grown and succeed
- Be part of a supportive collaborative team that values people and positive local impact
- Enjoy a strong benefits package including 33 days annual leave, Westfield health cover, wellbeing programme and death in service package.
Job Types: Full-time, Permanent
Pay: £32,000.00 per year
Benefits:
- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
Application question(s):
- Do you have a valid driving licence and access to a vehicle?
Work Location: In person
