Distribution Centre Assistant/Warehouse Operative Assistant
Based in the Distribution Centre, Birmingham
Overview
Rocksteady Music School is the UK’s largest rock and pop school. We teach fun and inclusive in-school band lessons to primary age children. Our mission is simple: to amplify children's self-belief and remove barriers to music education. We’re currently in thousands of schools in the UK, teaching tens of thousands of children every week - and we’re growing fast.
We’re now looking for a motivated and organised Distribution Centre Assistant, to join our small team in our brand-new Distribution Centre where we manage internal orders for equipment, quality check and repair broken equipment as well as distribute and collect instruments and equipment across the country.
Due to the national spread of our business, regular travel is expected but this will be minimised to 1 day at a time and will be within regular working hours.
Key Responsibilities
· Process staff equipment orders (picking, packing and building where necessary) accurately and efficiently, whilst working to internal Service Level Agreements (SLA). Communicating with staff where necessary to address special handling requests or specific packaging needs.
· Responsible for quality checking returned instruments and equipment before preparing them for redistribution.
· Performing minor repairs to returned instruments (e.g. electric guitars and electric drum kits) which may include replacing broken parts, restringing and minor soldering repairs.
· Processing waste and broken instruments responsibly and accurately through our asset management system.
· Prepare and deliver equipment for new starters across the country to our regional induction centres. This includes building equipment, asset tagging, loading and delivering the equipment in a company van at one of 3 regional induction centres once a fortnight on average
· Drive to regional pick up locations to collect stations and broken/repairable equipment and deliver them back to the Distribution Centre to be processed or repaired.
· Assist with receiving, unloading and processing incoming goods and equipment as directed by the managers.
· Maintain accurate records and participate in stock checks when requested.
· Be responsible for manning our internal inbox which handles equipment queries from staff.
· Work to company policies, Standard Operating Procedures (SOP), and health and safety standards to maintain efficient and compliant operations.
Skills & Experience
The successful candidate is likely to:
· Have previous experience in a warehouse or similar environment
· Be exceptionally organised with a keen eye for detail
· Have experience working to SLAs
· Be a strong communicator with good interpersonal skills
· Be comfortable using Microsoft 365 and other computer systems
· Have a full, clean driving licence
· Forklift truck operator is preferred but not essential. Training will be provided.
· Having guitar or instrument maintenance experience is preferred but not essential. Training will be provided.
We are committed to safeguarding and promoting the welfare of all children and expect all our staff to share this commitment.
As this role involves regular work with children and young people, and meets the definition of regulated activity, it is exempt from the Rehabilitation of Offenders Act 1974. Under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 you must disclose all unprotected unspent and spent cautions and convictions. Further details on what convictions must be declared can be found in the Governments Guidance on the Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975.You can find out more about our policy on recruitment of ex-offendershere.
If you are offered this position, Rocksteady will ask you to complete an enhanced DBS check with a children's barred list check.
It is an offence for an individual who has been barred from working with children to apply for regulated activity. Providing false information is also an offence and could result in the rejection of the applicant, summarily dismissal if selected, and possible referral to the police.
Rocksteady Music School is an equal opportunity employer. We are committed to the fair treatment of staff, potential staff, and of our services, regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical/mental disability, or offending background.
To find out more about Rocksteady, check out our websitewww.rocksteadymusicschool.com
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