Do you want to make a difference? Then why not join an award-winning social housing provider that puts people first...
We are looking for an Operations Advisor to join our Operations Team. This is a part-time role, working 17.5 hours per week, preferably over two full days and one half day. The working days will be discussed and agreed with the successful candidate.
The successful candidate will be able to demonstrate knowledge and experience of:
· Responding to customer enquiries, providing advice and support, or referring customers where appropriate
· Setting up new accounts and managing all related processes and paperwork
· Processing customer requests and arranging appointments within target timescales
· Liaising with colleagues, contractors and suppliers to arrange required work and monitor progress
· Working in a busy office and providing administrative support for other departments
Experience in the social housing sector would also be beneficial, but is not essential.
Applicants should embody our brand values by being accountable, firm but fair, open and honest, and versatile.
You can find the full job description in the ‘Documents’ section below of the job advert on our website. This provides further information on the main responsibilities of the role. There is also a person specification which details essential and desirable attributes.
If you have the right skills and experience, we want to hear from you. Strictly no agencies please.
We offer a comprehensive benefits package. This includes a total of 40 days’ holiday (pro rata), hybrid working options, an excellent pension scheme and a healthcare cashback plan. Full details of the benefits available can be found in the job advert on our website.
To access the full job advert and online application, please follow this link, where you can click on the button to apply and follow the instructions provided. You will be able to save and return to the form throughout the application process:
https://fifehg.current-vacancies.com/Jobs/Advert/4255447?cid=3262
You must complete our online application form to be considered for this vacancy. We do not accept CVs.
Fife Housing Group is an Equal Opportunities Employer. We welcome applications from all sections of the community.
Closing date: 4.30 pm, Friday 24 July 2026
Interview date: Tuesday, 4 August 2026
Our purpose
At Fife Housing Group, we build sustainable communities. Our priority is to provide homes that help our tenants live the lives they want.
Our passion
We are passionate about what we do and the difference we can make.We strive to create positive changes for our customers and their communities.
Our people
Our people are key to our success. We are dedicated to supporting, developing, rewarding, and empowering everyone in our organisation. We even have the Platinum Investors in People (IIP) accreditation to prove it!
Pay: From £14,525.00 per year
Benefits:
- Bereavement leave
- Company pension
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Financial planning services
- Free fitness classes
- Free flu jabs
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site parking
- Sick pay
- Store discount
- Work from home
Work authorisation:
- United Kingdom (required)
Work Location: Hybrid remote in Dunfermline KY11 8UU
