This is a varied role covering all aspects of administrative service from front of house, sales, enquiries, billing and booking appointments.
In this role you will be an integral part of a team, who is accountable for your actions and omissions. This position is pivotal to the business in creating a positive and effective working environment.
An individual who is committed to delivering the highest quality and standard of work, where you will be valued for your skills and expertise.
The successful applicant will be required to work shifts ranging between 06:45 am to 20:00 pm Monday to Friday, with thr occassional weekend.
Duties:
To welcome, greet and direct all visitors/patients in a courteous helpful manner
Ensuring that everyone receives a ‘first class’ personalised welcome upon entering and leaving the hospital
To manage the flow of patients arriving at the reception desk, for appointments and/or queries
To coordinate HSSH's clinics of various disciplines, managing the patient journey
Make appointments over the telephone, at the reception desk and on the computer system
Accurately and timely processing of booking forms
To undertake the registration of patients and deal appropriately with the inputting of all their details and history using the computer system
To liaise with the Theatre Team and various consultants and clinics in order to coordinate availability
Completing insurance and other forms
Monitor all relevant group inboxes and respond to all enquiries within KPI
Receive incoming departmental mail/emails, sorting and prioritising as appropriate
Attend booking meetings and be well versed in upcoming bookings addressing any outstanding issues including ensuring meals have been ordered and hotel bookings complete
Proactively book cases for Theatres, diagnostics, outpatients in Medbase and initiate the booking process alerting relevant departments to activate and contact patient
Respond to website/general enquiries and convert to bookable cases by speaking to patients in a knowledgeable way about clinical symptoms and relevant consultants
Be able to navigate the charge master and provide self pay quotations to medical secretaries, consultants and patients
Book appointments onto Meddbase and raise invoices
Chase patients for invoices and collect self-pay fees
Collecting cash and other forms of payment methods from patients
Update CRM system regularly and ensure correct and precise information is entered
Attend weekly Sales meetings to discuss conversion rate of enquiries and work with marketing team to constantly evolve and improve marketing strategy to aid in increasing leads and B2C sales
Have an understanding of the consultants and services available
Calling consultants directly where there is an urgent booking
Liaising with the Hospital teams if an ad hoc clinic room needs to be booked
Send professional and timely correspondence to our patients
Support the Imaging Department with booking and coordinating appointments, including X-rays, MRI scans, Ultrasounds and CT scans, both internally and with externall partners
Liaise with consultants, medical secretaries and clinical staff to ensure imaging requests are actioned promptly and appropriately
Track and monitor imaging workflows to ensure timely completion and follow-up, escalating delays where necessary
Maintain high levels of accuracy and confidentiality when handling and processing patient imaging data and records
Preferable experience with Radiology systems such as RIS, CRIS and IEP
Qualifications and Skills:
First-rate customer facing skills, the ability to remain calm under pressure and multiple situations
Attained GCSE Maths and English (Grades A – C)
Effective verbal and written communication skills
Computer literate in Microsoft Office and any other relevant packages
The ability to remain calm and professional at all times
The ability to multitask
Possess exemplary customer service
Present yourself at all times in a manner that is open and honest and work in a partnership with patients, clients, colleagues, and the general public to enhance confidence, competence and best practice
Build and develop internal and external relationships, in order to work collaboratively to foster good relations
High degree of accuracy and attention to detail
To have administrative experience in a healthcare environment
Job Types: Full-time, Permanent
Pay: Up to £27,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- Private medical insurance
- Referral programme
- Sick pay
Experience:
- Front of House: 1 year (required)
- Healthcare: 1 year (preferred)
Work Location: In person
