Job Title: Client Development Manager
Dept: Sales Reporting to: CEO
Location: Home based with travel required for company events and client meetings Salary bracket: £36,842 to £45,625
Holiday entitlement: 25 days per year plus Bank Holidays, pro-rata for contract term Hours: Full time, Monday to Friday. Minimum of 37.5 hours per week, with occasional additional hours when authorized and necessitated by needs of the business.
Your salary is set at such a level to compensate for occasional additional hours.
Benefits: Competitive pay with progression through salary brackets
Flexi-time working policy
Retirement and medical allowance
Dedicated time for learning and development (half day per month)
Access to award winning training,
coaching and mentoring
Star player awards
Colleague engagement events Celebrations for birthdays,
achievements and other life events
Use of self-built AI tools and mentoring in Sales coaching and processes
The Role The Client Development Manager is accountable for their own portfolio of clients, managing client relationships, delivering revenue budget and supporting the growth of existing client accounts. They will also explore opportunities with new organisations, develop stakeholder relationships and convert opportunities that align with the company's ideal client profile. It is a varied, often challenging role offering unrivalled exposure to leaders in multi-national organisations who expect the very best. The Client Development Manager works closely with colleagues across the business to develop opportunities, build stakeholder relationships and ensure an exceptional client experience from initial engagement through to project completion and review. A core part of the role is working closely with Client Directors to build our business with Ideal Clients, who are blue-chip, multinational businesses that take a multi-year approach to building commercial skills. This role requires a self-motivated and solutions focused individual who enjoys a challenge, thrives in a fast-paced environment and wants to contribute to the unique learning and development experiences offered to clients. The role is offered on an initial six-month fixed-term contract basis, with the potential to extend subject to business requirements and performance. The role is home-based, with travel required to attend client meetings and company events. There is an occasional need to start earlier or finish later to work with clients in different time zones. The top 5 activities for this role are: 1. Lead, manage and be accountable to deliver revenue and gross profit % in line with company budgets 2. Nurture, retain and expand an assigned portfolio of clients through strong stakeholder relationships, insight gathering and proactive account development 3. Understand client and organisational needs, translating them into solutions, proposals and pitches that deliver measurable value 4. Create loyalty, retention and advocacy through exceptional client experience, contractual renewals, referrals and long-term partnerships 5. Develop opportunities within existing and new organisations through research, relationship building, introductions, marketing activity and stakeholder conversations Copyright © Expression for Growth. All rights reserved. Strictly ConfidentialAdditional responsibilities within the scope of this role Client Account Management: Understand clients' needs and offer customised solutions to drive business growth Create client quotes, proposals and supporting materials as required Build effective working relationships with all key client stakeholders Be the main point of contact for assigned clients and, where issues occur, liaise with relevant colleagues to resolve the situation Identify opportunities to expand business through stakeholder connections, referrals and cross-selling solutions and services Plan, prepare and run client meetings with clear objectives, outcomes and actions Prepare presentations that bring to life Precision Learning methodology and Precision Suite learning solutions Collaborate with internal teams to execute strategies, achieve KPIs, drive revenue and secure payment Manage the client experience, ensuring colleagues and associates have clarity on project scope, plan, deliverables and standards Ensure scope, deliverables, measures of success and commercial arrangements are clearly agreed Compare client contracts with EFG contracts, identify areas of conflict and propose solutions or negotiated outcomes where required Ensure framework agreements/contracts are dual signed and purchase orders received prior to booking confirmation Ensure a seamless transition through effective handovers to the Project and development Team and relevant internal stakeholders Complete all client documentation, store and update our CRM system and proactively obtain information required by internal departments Define measures of success and lead review and development meetings Monitor project and account profitability to ensure company gross profit targets are achieved Follow up with clients to ensure they are satisfied with the company's products or services and actively seek further recommendations Contribute insight to commercial strategy through client, market and competitor analysis Copyright © Expression for Growth. All rights reserved. Strictly ConfidentialAdditional responsibilities within the scope of this role Business Development: Respond to enquiries from organisations in a prompt, professional and helpful manner Build understanding of organisations, stakeholders and priorities to identify where the company can create value Develop proposals, presentations and pitches that address client needs and create opportunities for partnership Build relationships with stakeholders through networking, events, referrals, social platforms and marketing activity Conduct research into organisations, sectors and trends aligned to company strategy Work closely with marketing colleagues to convert interest and engagement into meetings, conversations and opportunities Use CRM systems, technology and agreed processes to identify opportunities and maintain stakeholder relationships Assess opportunities against company priorities, client needs and strategic fit Client administration and reporting: Accurately enter and maintain sales and stakeholder records on CRM system Provide management team with input for quarterly projection meetings Create, update and maintain reports including: client programme / project profitability revenue forecast insight from Win/Loss actual sales vs budget in line with monthly, quarterly and annual meetings Ad hoc: Support to colleagues Administrative duties Any other tasks or activities which are reasonable for the business to request to support overall success of the organisation As a growing company in a fast paced and ever-changing industry this job description has been created to provide focus and direction only. Any changes to your job role will be communicated to you and any training required to fulfil your job role provided. Copyright © Expression for Growth. All rights reserved. Strictly ConfidentialStrictly Confidential Copyright © Expression for Growth. All rights reserved. Person Specification Essential or Desirable Attitude Values based and demonstrates our values Purpose led who has belief in ourpurpose Self-motivated and confident to deal with stakeholder demands Driven, focused and takes a high level of accountability Proactive team player who is willing to support others Takes a proactive approach to own development Patience and persistence with a high level of initiative Essential Essential Essential Essential Essential Essential Essential Skills Excellent communication and collaboration skills with confidence to lead client meetings, summarise prioritised needs identified Ability to build effective relationships across diverse networks Ability to work in fast paced environment with strong organisational skills to multitask and prioritise workload Ability to work independently, with minimal direction and support Strong presentation and pitching skills Intermediate MS Office: Outlook, Excel, Word, Teams, SharePoint Essential Essential Essential Essential Essential Essential Knowledge Commercial acumen with ability to identify business opportunities Client experience and project management with multi-nationals Training, FMCG, L&D industry Understanding of marketing decision process and Watertight Marketing methodology, Awareness to Loyalty Essential Essential Desirable Desirable Experience Numerical competence to manage reporting and forecasting Previous experience in a B2B client development, account management or business development role Managing sales pipelines, CRM data and client relationships Essential Essential Essential Essential Qualifications Degree (or equivalent) in related field Desirable
Pay: £36,842.00-£45,625.00 per year
Benefits:
Work Location: Remote
