The Operations Coordinator plays a central role in ensuring the smooth day-to-day running of the business. As the first point of contact for many clients and a key internal coordinator, this role is critical in shaping both client experience and operational efficiency. This position is best suited to someone who is highly organised, proactive, and dependable- someone who takes pride in creating structure, maintaining control, and supporting a high-performing team environment.
Key Responsibilities
- Act as a primary point of contact for incoming client communications, ensuring all calls, messages, and enquiries are handled promptly and professionally
- Coordinate internal activities, maintaining awareness of what is happening across the office and ensuring nothing is overlooked
- Prepare for meetings, manage documentation, and support the flow of information across teams
- Proactively anticipate team and client needs, taking action without waiting to be directed
- Support workflows and assist in managing deadlines to enable accountants, payroll specialists, and managers to focus on their core responsibilities
- Maintain accurate handling and organisation of documents and client information
- Liaise closely with the delivery team and Client Portfolio Leads, acting as a central coordination point.
- Manage the Support Team
- Ensure all client interactions reflect a professional, responsive, and well-managed business
- Be the champion for streamlining processes and system optimisation.
Key Behaviours & Attributes
- Highly organised and detail-oriented – maintains control and ensures nothing is missed
- Proactive mindset – anticipates needs and takes initiative
- Reliable and accountable – consistently delivers on responsibilities and follows through
- Clear and professional communicator – understands the importance of every interaction
- Calm under pressure – brings structure and stability in a busy environment
- Collaborative leader and manager – works closely with multiple teams to keep everything aligned
- Ownership-driven – focused on adding value, reducing pressure, and improving processes
- System Knowledge: XERO; CCH, Office 365
