To have management responsibility for the PSH team to deliver a highly effective and professional service ensuring that the council’s statutory regulatory functions are being carried out and all legislative requirements are compiled with. Responsible for compliance and enforcement activities
Location
Norwich City Hall / Hybrid
Salary band
£48,226 - £51,356 (pro-rata, per annum)
- To regulate the private rented housing sector by investigating complaints regarding public health and the private rented sector
- To support and provide advice to council members, stakeholders, external agencies, officers and members of the public in respect of statutory obligations
- To support a coordinated and proportionate approach to enforcement action across a range of functions in accordance with the council’s enforcement concordat
- Working with the Private Sector Housing and HMO Enforcement Manager to ensure that the team’s workload is appropriately managed and process and service improvements are identified and achieved
- To provide a customer focused service for internal and external customers which is focused on excellent delivery, service improvement and maximising efficiency
- To contribute to the delivery of an effective and focused Planning and Regulatory service for the council.
- Manage and authorise the day to day operation of the PSH team, including identifying training needs, recruitment, agreeing and setting targets, authorising absence requests, monitoring sickness and ensuring sufficient capability and capacity exists within the team. This includes enhancing the performance of the team through effective training, coaching and feedback.
- Recruit, train, coach and motivate new and established team members.
- Provide advice and guidance on the interpretation of procedures and regulations covering the work of the team and ensure learning and data sharing is consistent and facilitated across the team/service
- Working collaboratively with managers across the planning and regulatory service to deliver and monitor effective performance management, this includes ensuring internal performance data is available on workloads/backlogs/issues etc, meet quality and customer service standards and operate financial controls including income generation
- Manage the workload and resources of the team, preparing team plans and managing staff and providing input to service plans and monitoring and forecasting information as required for management purposes by the PSH and HMO Enforcement Manager and Regulatory Services Manager
- Detailed knowledge of current relevant legislation/codes of practice/regulatory framework across all core activities of the team and the ability to exercise sound professional judgement in its interpretation and implementation
- Demonstrable experience in the specialist areas covered by the service
- Demonstrable experience of investigating complex complaints, conditions and standards and decision making on the appropriate action to be taken by the Council in consideration of the legislation, case law, council procedures, policies and relevant codes of practice In depth knowledge of the HHSRS and its practical application
- Detailed knowledge of common housing faults and their potential remedies
- Demonstrable experience of enforcing public health legislation within a local authority setting
- Experienced in giving expert advice in court, tribunals, public enquiries, hearings or committees
- Experience of taking prosecutions through to Magistrates Court Experience of contributing to policy development and producing reports, policies and strategies
- Detailed knowledge of current trends affecting the service including developing national policy
- Good understanding of the requirements and codes of practice relating to criminal investigations and prosecutions
- An in depth understanding of health and safety and its practical application An understanding of the role of councils and how they interact with stakeholders
- Experience of successfully managing projects/performance with a good understanding of project management principles
- Experience of multi-agency, stakeholder and partnership working
- Performance and quality requirements for service delivery
- Experience of staff management and mentoring/developing
- Experience of working collaboratively in cross cutting organisational teams to deliver shared outcomes
- Experience of engaging with a wide range of staff and customers
- Experience of dealing with the public in responding to queries or complaints and delivering excellent customer care
- Excellent IT skills and computer literacy including use of licensing software, GIS and back office systems
- Degree or equivalent professional qualification in one or more of the disciplines covered by the service
- Membership of the Chartered Institute of Environmental Health
- Evidence of continuing professional development to maintain CPD as required by membership of relevant professional body
Our council is full of people who have chosen to work in local government because they want to help others and make a difference to their lives or the environment in which local people live.
To find out more about working and living in Norwich Home | Work in Norwich.
The council has a long and proud history of being a council that is keen to push the boundaries of what a district can achieve, to find out more about what it is like to work in local government visit Working in local government - #LocalGov Careers - Youth Employment UK
We offer our employees a competitive pay and benefits package. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
Norwich City Council offers the opportunity to work with great people who are passionate about promoting Norwich and the services the council provides. We also offer good career prospects with competitive rates of pay, generous holidays and working arrangements to suit all lifestyles.
The council is committed to a policy of equality opportunity in employment, in recruitment and the services we provide. Applications are considered on the basis of their suitability for the post regardless of sex, gender reassignment, race, ethnic origin, disability, age, marital status, domestic responsibilities, sexual orientation or religious affiliation. People with disabilities are guaranteed an interview provided they are suitably qualified and/or experienced.
Candidates will be considered for shortlisting on the factual information on their application form. Therefore it is important to give as much detail as possible including information about experience gained outside employment.
We offer our employees a competitive pay and benefits package and are proud to have the Living Wage accreditation. Whether you’re looking for a new career, promotion, flexible working opportunity to fit with your home life or a sideways move – we have a variety of challenging employment opportunities for everybody.
- All employees are eligible to join the Local Government Pension Scheme (LGPS)
- Paid holiday entitlement starts at 26 days per annum and increases with length of service to a maximum of 33 days per annum. This is pro rata for part-time employees
- In addition to the statutory public holidays, we grant an additional statutory day leave at Christmas
- Norwich City Council supports its employees through the provision of occupational health and employee assistance support
