Location
Glasgow
Other Locations
London / Greater London
Edinburgh
Northampton / Northamptonshire
Salary
From £100,000 per annum
Contract
Permanent ( Full Time
)
Reference
4185
Closing Date
11 August 2026
Job description
The Head of Complex Lending Products is accountable for shaping, delivering and managing Nationwide’s complex business lending proposition across SME and corporate segments. The role leads product strategy, roadmap, commercial performance, customer outcomes and end-to-end lifecycle management across lending solutions including term lending, revolving credit, asset finance, invoice finance, trade finance, working capital and specialist or structured lending. Working closely with Credit Risk, Coverage, Digital, Data, Operations, Finance, Legal, Compliance and Transformation, the role ensures our complex lending products are competitive, scalable, well controlled and aligned to Nationwide’s mutual purpose.
This is a once-in-a-career opportunity to help build the UK’s first full-service mutual business banking function and shape how Nationwide supports SMEs and corporates with the finance they need to grow, invest and trade with confidence.
Reporting to the Director of Group Business Products, you will lead the strategy, design, delivery and in-life management of our complex lending portfolio, ensuring we combine the speed, simplicity and digital experience customers expect from the best challenger banking institutions with the relationship expertise, credit discipline and structuring capability of leading established banking organisations.
You will be the senior product leader for lending propositions that matter to businesses at different stages of growth: from SMEs needing fast, transparent access to working capital through to larger corporate customers requiring more tailored, structured or sector-specific finance.
The role spans the full product lifecycle: market insight, customer discovery, proposition design, credit-risk alignment, pricing, business requirements, delivery, launch, distribution, servicing, portfolio optimisation and controlled exit where required.
You will modernise complex lending for customers and colleagues by simplifying origination, improving decisioning and workflow ensuring our propositions deliver fair value, responsible lending and long-term business resilience in line with Nationwide’s mutual model.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll spend at least two days per week, or if part time you'll spend 40% of your working time, based at either our London, Glasgow or Northampton office. If you’re based at our Glasgow office, this will apply from 1 April 2027 and ahead of that there will be a need to regularly connect with colleagues for collaboration events. Alternatively, you'll be located at our Edinburgh hub . There will be a need to regularly connect with colleagues for collaboration events, this is expected to be weekly in Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here .
Virgin Money is now part of Nationwide
Nationwide acquired Virgin Money in October 2024. Virgin Money continues to serve customers on the high street, and there will be a phased and considered integration over the coming years.
You’ll be employed by Nationwide from day one, delivering real impact and benefitting from a highly competitive range of benefits. We’re a workplace where you’re rewarded, recognised and celebrated.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You will set and own the complex lending product strategy and roadmap across SME and corporate segments, translating customer needs, market insight, competitor activity and Nationwide’s Business Banking strategy into propositions that support responsible growth.
You will lead end-to-end product lifecycle management across complex lending, from discovery and proposition design through to launch, in-life optimisation, portfolio performance management and controlled change. This includes defining clear product requirements, prioritising the roadmap and ensuring delivery is commercially compelling, operationally scalable and customer-led.
You will partner closely with Credit Risk, Coverage, Digital, Data, Operations, Finance, Legal, Compliance, Business Control and Transformation to ensure lending products are aligned to risk appetite, credit policy, affordability, security, pricing discipline, sector strategy, regulatory expectations and portfolio quality.
You will make complex lending easier to access and easier to manage by improving digital origination, colleague tooling, workflow automation, data-led decisioning, fulfilment, servicing and in-life monitoring, while ensuring relationship managers and sector specialists have the propositions, insight and support they need to serve customers well.
You will act as the single point of product accountability for complex lending in senior forums, clearly balancing growth, risk, customer experience, operational readiness, conduct, financial crime, Consumer Duty, data and resilience considerations.
You will own the product performance framework, using data and insight to monitor and improve volumes, returns, utilisation, approval and conversion rates, arrears, complaints, customer outcomes, operational performance and portfolio risk. You will also lead and develop a high-performing product team, creating the pace, judgement and external market orientation needed to build a best-in-class lending proposition.
About you
As a minimum you’ll have:
Significant experience leading commercial, SME or corporate lending products in a UK banking or financial services environment, ideally across more than one product type such as term lending, revolving credit, asset finance, invoice finance, trade finance, working capital or structured lending
Exceptional understanding of the end-to-end lending lifecycle, including customer need, origination, credit assessment, affordability, pricing, security, documentation, drawdown, servicing, monitoring, renewals, arrears and collections
Proven ability to set product strategy, own a roadmap and turn complex lending requirements into simple, scalable customer and colleague experiences
Excellent commercial and portfolio management capability, including experience using data, customer insight and performance metrics to optimise growth, margin, return, risk and customer outcomes
Deep understanding of credit risk, conduct risk, Consumer Duty, financial crime, operational resilience and control requirements in business lending
Demonstrable experience leading cross-functional delivery with Digital, Data, Technology, Operations, Risk, Finance, Legal, Compliance and Coverage teams, ideally in a transformation or scale-up environment
Excellent senior stakeholder leadership, with the ability to influence executive forums, lead high-performing teams and represent Nationwide externally with credibility
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
30 days holiday, pro rata
Private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
Please note that should you be successful in securing this role, the job title on our internal systems will be Head of Business Products.
