About us
At Everflow, we’re on a mission to reshape the utility industry. We’re an award-winning, fast-growing business delivering smarter, greener water, waste and connectivity solutions to businesses across the UK and we’re proud of the impact we make everyday.
Our quest is simple but powerful: bringing services together to make lives simple. By saving our customers time, money, and energy, we give them the headspace to focus on what really matters growing their businesses and making an impact.
And while free coffee and ping pong are nice (very nice, actually), they’re not the reason people stay. Our culture is. We value authenticity over ego, curiosity over comfort, and progress over perfection. We trust our people, encourage bold ideas, and believe success should never come at the cost of wellbeing or belonging.
The role
We’re looking for a motivated Debt Collection Agency Manager to join our growing Collections and Recovery team. Working in a fast-paced environment, you’ll play a key role in managing our pre-litigation activity and partnering closely with our Debt Collection Agencies to reduce late-stage debt and drive stronger recovery outcomes.
What you’ll be doing
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Owning our late-stage debt recovery processes end to end
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Collaborating with and constructively challenging our Debt Collection Partners to ensure value for money
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Putting the right metrics and reporting in place to measure and manage partner performance
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Managing your workload effectively and delivering to tight deadlines
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Embedding and maintaining a caseload monitoring process so recovery activity is carried out effectively
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Project managing and progressing higher value and more complex arrears and recovery cases
What we’re looking for
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A minimum of 2 years’ experience in credit control,collectionsor debt recovery — ideally within the water or energy sectors
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Strong communications kills and business acumen, with a proven ability to build lasting relationships with external partners
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A confident decision-maker with the resilience and integrity to handle challenges head-on
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Experience in data analytics and stakeholder reporting
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Strong organisational skills and the ability to work independently
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Confident user of MS Office (Word, Excel, Outlook)
What We Offer
We take rewarding our people seriously (and not just with biscuits). You’ll get a competitive salary with annual reviews, a generous pension of up to 8% employer contribution, and life insurance worth up to three times your salary.
You’ll enjoy hybrid working (up to three days from home), the option to buy or sell up to five days of annual leave, an extra celebration holiday, and enhanced parental and sickness benefits. There’s also free breakfast, free parking, an on-site gym at our Peterlee HQ, access to an EV company car scheme, and a cycle-to-work scheme. For your wellbeing, we offer 24/7 counselling, virtual GP access, and a healthcare cash plan covering dental, physio, and optical care because looking after people shouldn’t stop at work.
Equal Opportunities
Everflow is proud to be an equal opportunities employer. We’re committed to creating an inclusive, diverse workplace where everyone feels respected, valued, and able to be themselves. Through our Equity, Diversity, Inclusion and Belonging (EDIB) policy, we ensure fair access to opportunities for all, regardless of background.
