Client Property Manager
Location: Leicester (office-based with hybrid flexibility)
Salary: £30,000–£40,000 DOE
Type: Full-time, Permanent
Hours: 37.5 hours per week. Some out-of-hours/on-call rota for emergencies (time off in lieu or additional pay as agreed).
About us
Tranquility Homes manages a substantial residential portfolio and operates an AI-supported, relationship-led approach to property management. Our systems handle first-line tenant reporting and triage so people can focus on judgement, landlord relationships and protecting asset value. We are recruiting a Client Property Manager who will work above the AI layer, making the final decision on escalations and repairs, managing contractors and maintaining landlord confidence.
Role summary
As a Client Property Manager you will be the senior operational owner for an assigned portfolio. You will review AI-triaged cases, make pragmatic decisions on escalations and repairs, manage contractor performance, and maintain landlord relationships. The role is practical and hands-on — intervening where human judgement and commercial sense are required.
Key responsibilities
- Act as the principal contact for an allocated landlord portfolio and manage landlord communications clearly and professionally.
- Review and quality-assure AI-triaged cases; decide on escalations and complex maintenance matters.
- Authorise routine contractor instructions and repairs within agreed financial thresholds (typical job values c.£300–£400; authorised up to £400), and prepare recommendations for larger or strategic spending.
- Manage contractor performance: set expectations, monitor delivery and follow up on poor performance.
- Identify recurring maintenance patterns and recommend practical planned or preventative repairs.
- Ensure statutory compliance is maintained (gas, EICR, fire safety, HMO licensing) and raise risks promptly.
- Provide practical feedback to the technical lead to improve triage and workflows.
- Carry out occasional property visits and attend landlord meetings as needed.
Person specification
Essential
- Minimum 3 years’ experience in residential property management or lettings with portfolio responsibility.
- Good commercial judgement and the ability to make pragmatic decisions.
- Experience working with contractors and managing performance.
- Clear and confident communicator in writing and face-to-face.
- Comfortable working with dashboards, ticketing systems and structured workflows.
- Calm under pressure with good prioritisation and organisational skills.
- Right to work in the UK.
Desirable
- ARLA / Propertymark qualification (or working towards).
- Familiarity with Fixflo / HelpmeFix, Jupix, InventoryBase, Respond.io or similar systems.
- Experience with HMO compliance or multi-room portfolios.
- Full UK driving licence and access to a vehicle for property visits.
Authority & decision-making
- Typical repair job values are around £300–£400. Client Property Managers will be authorised to approve routine works up to £400 (final threshold confirmed at appointment).
- For works above that threshold, or for commercial/strategic decisions, the Client Property Manager will prepare a recommendation to the landlord (client)
- Responsible for recommending contractor restrictions or removals where performance is unsatisfactory.
Performance measures
- Landlord satisfaction and retention across portfolio.
- Timeliness and quality of escalation resolutions.
- Reduction in repeat maintenance issues and improvements in first-time fixes.
- Contractor performance against agreed standards.
- Practical contributions to improving triage and reducing avoidable human workload.
Reporting & relationships
- Reports to: Operations Director.
- Works closely with: Technical/AI lead, Revenue & Lettings teams, Inspections/Inventory team, Accounts and contractors.
Terms & benefits
- Company pension.
- Statutory holiday entitlement.
- Training & CPD support (ARLA/Propertymark sponsorship available where appropriate).
- Company events and a collaborative small-team culture.
- Probationary period: 3 months (formal review at end of probation).
Pre-employment checks
- Right to work in the UK.
- Employment references and employment history checks.
- Basic background checks; DBS check where required by portfolio/tenant profile.
How to apply
Please send CV and a short cover letter (max 250 words) addressing the screening question:
“In no more than 250 words, explain how AI and automation should support modern property management and give one practical example.”
Email: [email protected]
Selection process: Shortlisting → 20–30 minute phone screen → practical in-person assessment (judgement case and systems walkthrough) → final interview → references → offer. Applications reviewed on a rolling basis; early applicants will be prioritised.
Job Type: Full-time
Pay: £30,000.00-£40,000.00 per year
Benefits:
Application question(s):
- In no more than 250 words, explain how AI and automation should support modern property management and give one practical example
Education:
Experience:
- Property management: 3 years (preferred)
Work Location: In person
