ABOUT
Fill Refill make zero waste eco-responsible home refills in glass bottles that look cool, work great & do good. We operate a closed loop supply model, delivering & collecting returnable goods to refill stores, zero waste shops, conscious businesses & individuals. We are a certified B Corporation, a member of 1% For The Planet and a Registered Living Wage Employer. Single use is over!
OVERVIEW
Fill Refill Co is looking for a Customer Support Specialist. We are growing our mission to help end single use in the supply of household cleaning, laundry & personal care goods. We're looking for someone amazing to be the first point of contact for fill seekers & refill stores. As a pioneer of closed-loop refills, it's crucial that our team understand the importance of reducing waste & help find ways for Fill Refill Co. and our customers to achieve this. As a customer support specialist you’ll be a vital point of contact for our customers, helping to ensure they have everything they need & keeping them informed about products, ingredients, processes, deliveries, returns & everything else that’s going on.
RESPONSIBILITIES
- Take care of customer questions via phone, mail, online & chat.
- Respond to customers in a timely, friendly & professional manner.
- Resolve any customer issues & work hard to solve problems for/with them
- Maintain records and track communications
- Assist customers with placing orders and make product recommendations
- Collaborate with team members to resolve issues and improve processes
- Think creatively about potential opportunities for refill
WE’RE LOOKING FOR SOMEONE WHO
- Is a great communicator; on the phone, in writing & in person
- Is forward thinking with a passion for sustainability
- Has a positive attitude
- Works well collaboratively and is willing to support others in the team
- Is reliable, punctual, self disciplined & responsible
- Has the ability to multitask and can prioritise tasks effectively
- Is able to undertake tasks under direction
- Has a sensitive eye for detail & great customer service
- Is proficient with computer and IT systems
- Has previous customer service experience (not essential)
If you know how to write a good email, are passionate about sustainability, eliminating plastic waste and providing brilliant customer service, we’d love to hear from you. Thanks.
Job Types: Permanent, Full-time
Pay: From £25,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Wellingborough, Northamptonshire: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- customer service: 1 year (preferred)
Work Location: In person
