About Expert in Mind: At Expert in Mind, we are dedicated to facilitating top-tier medico-legal reports through our esteemed panel of mental health experts. Our commitment lies in delivering a professional, efficient, and personalised service to our clients and experts alike. We foster an environment of enthusiasm, diligence, and expertise, encouraging our team to drive growth, fulfil our mission, and find joy in their work.
Expert In Mind Core Values:
Professional: Value efficiency and integrity. Pride ourselves on having specialised knowledge for the benefit of all.
Respectful: Treat every case with sensitivity. Treat everyone, and our business, with respect.
Committed: Grow relationships, exceed expectations and recognise the value of an outstanding reputation.
Positive: Be friendly, accommodating and approachable. Embrace all we do with enthusiasm.
Position Overview: As an Expert Allocation Team Trainee, you will embark on an exciting journey of professional growth and learning. This entry-level position is designed to introduce you to the workings of our Expert Allocation Team, offering a personal, efficient, and friendly service to our clients, staff, and members of our expert panel. You will receive hands-on training and support as you assist with managing caseloads, organising office operations, and building client relationships, contributing to the company's growth.
Training: Upon joining our team, you will participate in a structured training program covering General Data Protection Regulation (GDPR), our internal Customer Relationship Management (CRM) systems, and accounting packages. This program is aimed at developing your competencies, ensuring you become a confident and capable member of our team.
Key Responsibilities:
- Assist with diary management, including booking appointments and securing necessary documentation.
- Support The Expert Allocation Team, through email and phone, ensuring professional correspondence.
- Aid in managing incoming calls and addressing inquiries effectively.
- Help schedule patients for clinical referrals and provide administrative support.
- Support the case management team to schedule patients for clinical referrals and provide administrative support across the office.
- Support The Case Management Team to help oversee assigned experts' caseloads, ensuring timely communication with clients to meet deadlines and fulfil requirements.
- Support the Case Management Team to prepare, format, and invoice for reports, while maintaining GDPR compliance.
- Contribute to business development activities.
- Assist with postal communication management.
- Support the company's growth and marketing initiatives.
- Participate in additional administrative duties as required.
All benefits commence after a 3-month probation period.
· 5 days Sick pay after qualifying period of employment of 1yr. Company Healthcare after 2yrs employment.
· 28 days paid holiday, which includes mandatory bank holidays and Christmas break.
· We offer increased holiday allowance based on length of service from Year 3 of continuous employment gaining an extra day for each year worked thereafter until year 7 of continuous employment. Subject to satisfactory performance and attendance.
· We also offer travel incentives after 5yrs of continuous employment.
· Weekly wellness sessions.
· The company invested over £15,000 in other team activities last year.
Please note we will be relocating to Bexhill town centre in mid-August 2026.
Job Types: Full-time, Permanent
Pay: £26,436.80-£26,750.00 per year
Experience:
- administration: 1 year (preferred)
Work Location: In person
