Position Overview
Wells Spa Plumbing and Heating, along with our sister company Wells Renewables, provides expert plumbing, heating, and renewable energy solutions.
We are a forward-thinking business with ambitious growth plans, seeking a highly organised and proactive Office Manager to be the central hub of our organisation's administrative operations. The ideal candidate will demonstrate strong administrative capabilities, with a key focus on team coordination, documentation management, and operational support. This role requires exceptional communication skills, professional telephone manner, and a talent for maintaining smooth administrative workflows. The successful Office Manager will be instrumental in ensuring our office runs efficiently while supporting staff and enhancing overall productivity.
Benefits:
- Competitive annual salary
- Full-time permanent position
- Company pension scheme
- Private medical plan
- 28 days holiday
- Relaxed dress code
Responsibilities
- Supervise daily office operations and manage administrative tasks to ensure maximum efficiency
- Maintain accurate records and documentation, including financial reporting using Quickbooks and Commusoft
- Provide exceptional telephone manner when handling enquiries from clients and suppliers
- Assist in developing office policies and procedures to enhance operational effectiveness
- Support clerical duties including filing, data entry, and managing correspondence
- Organise and manage renewals for insurance policies and contract extensions
- Coordinate team scheduling and support human resources functions
- Ensure smooth communication across all levels of the organisation
Requirements
- Minimum 3-5 years of administrative or office management experience
- An understanding of the plumbing and heating industry would be a strong advantage.
- Exceptional organisational and time management skills
- Outstanding verbal and written communication abilities
- High-level proficiency in Quickbooks & Commusoft would be ideal
- Proven experience in team leadership and supporting human resources functions
- Proven capability to multitask and prioritise in a dynamic work environment
- Keen eye for detail and commitment to maintaining high professional standards
- Capable of working autonomously and collaboratively within a team setting
Work Environment
- Full-time position (Monday to Friday 08:00 - 17:00)
- Office role based in Eridge (just outside of Tunbridge Wells)
- Potential for occasional overtime
Pay: £35,000.00-£40,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
- Private medical insurance
Ability to commute/relocate:
- Royal Tunbridge Wells, Kent: reliably commute or plan to relocate before starting work (required)
Experience:
- Office management: 3 years (required)
Work Location: In person
