Refugee & Resettlement Officer
Join our dedicated Refugee Resettlement Team, where you'll play a key role in supporting refugees with complex needs as they build new lives in North Tyneside. As a Refugee Resettlement Support Officer, you will provide person-centred support, coordinate access to essential services, and help individuals develop the skills, confidence, and independence needed to thrive. Your work will make a meaningful difference by enabling successful integration, improving life opportunities, and contributing to stronger, more inclusive communities across the borough.
Our team supports refugees with complex needs to successfully resettle and build independent lives in North Tyneside. By providing tailored support and coordinating access to services, education, employment, and community opportunities, we help individuals integrate, contribute to the local community, and achieve positive long-term outcomes for themselves and the borough.
The post holder will provide tailored, person-centred support to refugees with complex needs as they resettle in North Tyneside, helping them overcome barriers such as mental health challenges, language difficulties, and limited independent living skills. They will coordinate support services and empower individuals to build the confidence, skills, and opportunities needed to live independently, access education or employment, and successfully integrate into their local community.
The successful candidate
The role also involves preparing homes for arrivals, carrying out needs and risk assessments, developing personalised support and integration plans, and working collaboratively with partner agencies to deliver coordinated, high-quality support. We're looking for someone with excellent communication and organisational skills, a proactive and compassionate approach, and the ability to build effective relationships while managing a varied caseload and safeguarding vulnerable individuals.
We're looking for someone with experience of supporting customers with a range of needs, delivering excellent customer service, and building positive relationships with colleagues, partners, and stakeholders. You should have strong communication, organisational, and IT skills, an understanding of confidentiality and safeguarding, and the ability to assess needs and promote independent living; knowledge of housing, welfare benefits, refugee support services, and relevant legislation is desirable and can be developed through training and support in the role.
Contact:
For an informal conversation regarding the vacancy, please contact:
Laura Potter – Refugee & Resettlement Manager
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The post is exempt from the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and an Enhanced DBS disclosure, including Barred List Check, will be required.
Applications based upon flexible working arrangements are welcomed and will be given full consideration.
Why North Tyneside Council?
Our People First Strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First Strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First Strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
