A state-of-the-art family owned Cosmetic and Aesthetic Clinic that was founded in 2004. Zenith Cosmetic Clinics is a multidisciplinary aesthetic clinic based in Nottingham and London, offering the most advanced and innovative techniques for surgical, non-surgical and dental treatments, it also offers its very own operating theatre. Zenith Cosmetic Clinics is home to an experienced team of world-renowned surgeons, clinicians, and dentists, who are experts in their individual fields and able to deliver the highest standard of care to patients.
Purpose of the Role
The role is to deliver exceptional service, ensuring patients are well-informed about treatments and receive a 5-star experience. You will coordinate and follow up throughout the patient's journey, from booking to treatment. Empathy, strong people skills, and excellent IT skills are essential.
Job Description
- Maintain a high standard of organisation and patient confidentiality.
- Handle inbound inquiries via phone, email, online, and WhatsApp.
- Conduct outbound telesales, generate leads, and follow up to convert into business.
- Focus on patient retention, upselling, and delivering holistic medical solutions
- Follow up on marketing campaigns and participate in promotional activities.
- Engage ethically with patients, providing accurate treatment information.
- Consult with patients seeking surgery and book consultations with the appropriate surgeon.
- Achieve conversion targets, delivering high-quality service and information.
- Handle patient concerns with empathy, maintain individual targets, and collaborate with the team.
- Record accurate data in CRM and clinical systems, maintaining confidentiality.
- Stay current with industry standards, regulations, and training.
- Send promotional materials, appointment reminders, and manage documentation.
- Process payments, inform patients of finance options, and collect consented before/after photos.
- Ensure compliance with Care Quality Commission regulations and safe practice standards.
- Note: This role is not limited to the tasks listed above and may include other duties as required
Benefits:
- Company pension
- Additional holidays- increased with length of service*
- Birthday off*
- Employee discount
- Company events
- Training and progression opportunities
Supplemental pay types:
- Bonus scheme
- Commission pay
Work Location: In person
*Subject to completing probationary period.
Job Types: Full-time, Part-time, including some Saturdays.
Immediate Start
Benefits:
- Company events
- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Store discount
Schedule:
- Monday to Friday plus some Saturdays
Supplemental pay types:
Salary – depending on experience
Job Types: Full-time, Part-time, Permanent
Benefits:
- Additional leave
- Company events
- Company pension
- Employee discount
- Free parking
- On-site parking
Ability to commute/relocate:
- Nottingham NG7 1LY: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer Care: 3 years (required)
- Aesthetic Receptionist: 3 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
