Office Manager & Executive Assistant
Salary: £26,000–£37,000 per annum (depending on experience)
Location: Fully Remote (UK)
Hours: Monday-Friday, 8:00am-5:00pm (Early Finish Every Friday)
At Fair Oak Air Conditioning Ltd (FOAC), we’re building more than an air conditioning company.
Over the past few years we’ve grown rapidly through hard work, high standards and doing the right thing for our customers. But we’re only just getting started.
We’re looking for someone who will become the backbone of our office. Someone who enjoys organisation, loves speaking with customers, thrives in a fast-paced environment and takes genuine pride in making sure everything runs smoothly.
You won’t simply be “the office administrator.”
You’ll become the person our customers trust, our engineers rely upon and the Managing Director depends on.
If you’re looking for a role where you’ll genuinely make a difference every single day, we’d love to hear from you.
The Role
Working directly alongside the Managing Director, you’ll take ownership of the day-to-day running of the office.
You’ll be trusted to manage enquiries, coordinate engineers, support customers, keep projects moving and ensure nothing falls through the cracks.
No two days are ever the same.
One moment you’ll be welcoming a new customer and arranging a survey, the next you’ll be preparing quotations, speaking with suppliers, raising invoices, scheduling installations or improving our internal systems.
We’re looking for somebody who naturally takes ownership, enjoys responsibility and gets satisfaction from seeing an organised, efficient business.
You’ll have the autonomy to make decisions, improve processes and become an integral part of our future growth.
What You’ll Be Doing
- Answering incoming customer calls professionally and confidently.
- Managing the company inbox and ensuring every enquiry receives a prompt response.
- Booking surveys, installations, servicing and maintenance visits.
- Coordinating engineers’ schedules and daily workloads.
- Preparing professional quotations from survey information.
- Following up quotations and supporting customers throughout their journey.
- Raising invoices and assisting with day-to-day accounts administration.
- Chasing outstanding payments professionally.
- Liaising with suppliers, manufacturers and subcontractors.
- Maintaining customer records within our CRM.
- Managing Gmail, Google Workspace and company documentation.
- Registering warranties and maintaining commissioning records.
- Supporting the administration of our FOAC Comfort Care maintenance plans.
- Identifying opportunities to improve systems, processes and customer experience.
- Using modern software and AI tools, including ChatGPT, to improve productivity and efficiency.
Who We’re Looking For
We’re looking for someone who genuinely wants to become part of the business—not simply someone looking for another office job.
You’ll ideally have experience within an office management, executive assistant, senior administration or business support role.
Experience within construction, engineering or the trades would be beneficial, although it isn’t essential.
Most importantly, we’re looking for someone who:
- Takes ownership and responsibility.
- Is exceptionally organised.
- Communicates professionally and confidently.
- Enjoys delivering outstanding customer service.
- Is proactive and naturally thinks ahead.
- Has excellent written English and attention to detail.
- Is comfortable using Gmail, Google Workspace, spreadsheets and CRM systems.
- Embraces technology and enjoys using AI tools to work smarter.
- Can confidently prioritise multiple tasks in a busy environment.
- Wants to grow with an ambitious business.
Our Culture
We’re a family-run business with ambitious plans.
We work hard, support one another and genuinely enjoy what we do.
We don’t believe in micromanagement.
We believe in trusting good people, giving them responsibility and allowing them to take ownership of their role.
Your ideas will be listened to.
Your improvements will be implemented.
Your contribution will genuinely influence the future of the company.
Performance, Recognition & Progression
For the right person, there will be opportunities to take on greater responsibility, shape how the business operates and become one of the key people driving the company forward.
We reward people who care, who take ownership and who consistently go the extra mile for our customers.
What We Offer
We believe exceptional people deserve an exceptional package.
For the right person, we offer a comprehensive package designed to support both your career and your wellbeing, including:
- Competitive salary of £26,000-£37,000 depending on experience.
- Fully remote working.
- Monday-Friday working with an early finish every Friday.
- Fully funded David Lloyd Club membership.
- Company pension.
- 28 days annual leave including Bank Holidays.
- Paid Christmas shutdown.
- Company credit card for authorised business expenses.
- Daily lunch allowance.
- Company laptop, monitors and all equipment provided.
- Company events throughout the year.
- Private medical insurance following qualifying service.
- Potential company vehicle for the right candidate as the role develops.
- Genuine career progression with a rapidly growing business.
Above all, you’ll join a company where your work genuinely matters and where you’ll play a key role in helping shape the future of the business.
Location
This is a fully remote role
Applicants must have a suitable home working environment, reliable internet connection and be available during standard business hours. Occasional meetings or training sessions may be required.
Job Type
Full-time (40 hours per week)
If you’re highly organised, proactive, customer-focused and excited by the opportunity to help build something special, we’d love to hear from you.
Come and help us build the next chapter of Fair Oak Air Conditioning Ltd.
Pay: £26,000.00-£37,000.00 per year
Benefits:
- Additional leave
- Company car
- Company events
- Discounted or free food
- Gym membership
- Health & wellbeing programme
- Private medical insurance
- Work from home
Work Location: Hybrid remote in Fair Oak and Horton Heath (Hampshire)
