About the Company
At IMSERV, we're proud to be one of the UK's leading energy data and metering specialists. We deliver award-winning services to customers across the country, providing specialist metering technology for electricity, gas and water, alongside highly accurate energy data collection services.
About the Role
The purpose of the role is to provide support to the Field Team in relation to supplying equipment and tools as required.
Responsibilities
Ordering niche equipment
Oversee Uniform Distribution
Adding Technicians onto relevant systems e.g. (SAM/MOP/FUSE etc)
Oversee off-boarding procedures (Van, Systems, Kit build, restock)
Monitoring incoming e mails specifically Stock and FS inboxes, as well as incoming phone calls
Raising Purchase Orders
Undertake RICO Dispatch and Order booking and all relevant administration
Carry out PAT Testing
Undertake DSLAM Keys, Water Keys and Calibration Management
Undertake Ringo Administration
Undertake Ladder Inspections and Hire Requests
Post Room duties
Recording Lost Days
Creating and Modifying SAM Orders
Dealing with BASOL Enquiries
Process OBASS Access Requests
Entering Stock orders into SAM
What you'll need
Proven IT Skills in Microsoft Office and ability to work with multiple IT Systems
Well organised and ability to meet deadlines and agreed SLA's
Proven communication skills both verbal and written.
Customer focused; can identify & respond to customer's need·
Good problem-solving skills, able to grasp problems quickly & draw informed conclusions, escalating where appropriate.
Willing to take ownership for issue resolution.
Flexible, willing & able to cope with change in a pressurised environment
Can manage own time to meet daily requirements
Presentation skills In addition, the following are also required in order to progress to Analyst Level
Ability to analyse, understand and interpret large amounts of data
Can present technical information to non-technical people
Can look at data to give figures and reasons for why something has happened.
Benefits
28 days' holiday plus Bank Holidays
Buy & sell annual leave scheme
Up to a 10% bonus
Enhanced salary sacrifice pension
Life assurance (up to 6x salary*)
Simply Health plan (with upgrade options)
Car salary sacrifice scheme*
(*Length of service and T&Cs apply)
Equal Opportunity Statement
At IMSERV, we're committed to building a team where everyone feels valued, respected and able to do their best work. We welcome applications from people of all backgrounds, experiences and communities. A diverse team brings fresh perspectives, strengthens collaboration and helps us deliver the best possible service to our customers.
If you're interested in the role but don't meet every single requirement, we'd still encourage you to apply.
(Please note that we reserve the right to close this position before the expiry date.)
