Overview
Hours: Monday to Friday, 10:00am–3:00pm
25- 30 hours per week
Reports directly to: Operations Director
Sector: Nursery / Childcare – Regulated Environment
We are looking for a highly organised, confident and proactive Admin / Personal Assistant to work directly with our Operations Director within our nursery and childcare business.
This is a trusted and varied role combining administration, PA support, customer care, sales reporting, IT and knowledge management systems, compliance administration and operational support.
As we operate within a highly regulated childcare environment, professionalism, confidentiality, accuracy and safeguarding awareness are fundamental to this position.
Previous nursery or childcare experience is essential. You should understand the responsibilities that come with working in a regulated setting, including safeguarding, confidentiality, accurate record keeping and maintaining professional standards when dealing with children, families and sensitive information.
The successful candidate will be required to undergo an enhanced DBS check and any other appropriate pre-employment and safeguarding checks in line with our safer recruitment procedures.
Key Responsibilities
- Working directly with and providing day-to-day support to the Operations Director
- Managing administrative tasks, priorities, diaries, actions and follow-ups
- Using and maintaining knowledge management and IT systems
- Ensuring information, documents and internal records are accurate, organised, secure and easily accessible
- Supporting administrative processes within a regulated childcare environment
- Maintaining appropriate confidentiality when handling sensitive information relating to children, families and employees
- Managing incoming emails, telephone calls and customer enquiries
- Providing excellent customer care to parents and prospective families
- Following up enquiries promptly and professionally
- Supporting the management of the sales and enquiry pipeline
- Monitoring and reporting on sales metrics, KPIs and performance
- Producing accurate and timely reports for the Operations Director
- Tracking actions, deadlines and key operational information
- Helping ensure enquiries and opportunities are followed through effectively
- Supporting communication between the Operations Director, nursery teams, parents and prospective families
- Supporting the maintenance of accurate records, policies, procedures and other operational documentation
- Identifying areas where administrative processes, systems and reporting can be improved
- Supporting the Operations Director in maintaining the high professional and organisational standards expected within a regulated childcare setting
Skills & ExperienceEssential
- Previous nursery or childcare experience
- Understanding of working within a regulated childcare environment
- Good awareness of safeguarding, confidentiality and professional boundaries
- Strong administration and organisational skills
- Excellent time management and ability to prioritise effectively
- Confident using IT systems, databases and digital tools
- Experience maintaining accurate and confidential records
- Strong understanding of customer care
- Comfortable working with figures, sales metrics, KPIs and reports
- Good Microsoft Office skills, particularly Outlook, Word and Excel
- Excellent written and verbal communication
- Ability to work independently and take ownership of tasks
- High attention to detail
- Professional and discreet when dealing with confidential and sensitive information
The Person We Are Looking For
You will be someone who is naturally organised, takes ownership and enjoys making sure things get done properly and on time.
You should be comfortable working directly with a senior manager, taking instructions and turning them into clear actions, while also having the confidence to use your initiative, prioritise your workload and follow tasks through without constant supervision.
You will need to be confident with technology and systems and understand the importance of accurate data, sales performance, reporting and effective information management.
Because this role sits within a regulated childcare organisation, we are particularly looking for someone who understands that accuracy, confidentiality, safeguarding and compliance are everyone's responsibility.
You will be handling information relating to children, parents, employees and the operation of the business. We therefore require someone who demonstrates a high level of integrity, discretion and professional judgement.
Safeguarding & Safer Recruitment
We are committed to safeguarding and promoting the welfare of children and expect all employees to share this commitment.
The successful applicant will be subject to our safer recruitment procedures, including an enhanced DBS check and appropriate identity, right-to-work, employment history and reference checks.
Any offer of employment will be subject to the satisfactory completion of the required pre-employment checks.
This is an excellent opportunity for someone with nursery/childcare experience who would like to develop their career in administration, operations, PA support and customer care, while working closely with an Operations Director and gaining broader experience within the operational side of a regulated childcare business.
Pay: £14.00-£15.00 per hour
Benefits:
- Childcare
- Company events
- Company pension
- Free parking
- On-site parking
Work Location: In person
