Overview
We are looking to recruit a Medicines Management Administrator to join our friendly and supportive team. The post is up to 37.5hrs per week between Monday and Friday. Hours will be between 8am and 6.30pm. There will be occasional Saturday work available on an overtime basis. You will work as part of a team and need to provide some flexibility on the hours that you work.
You will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to actioning and dealing with prescriptions and their queries, coding all secondary care letters including adding new medications, scanning and filing both electronic and hard copy post and manning reception and incoming calls on a rota basis handling direct queries from patients and pharmacies.
Applicants should have excellent verbal and written communication skills, be hard working and have common sense and the ability to multitask. Excellent customer care and patience are essential skills for this role.
Experience of working in a GP or healthcare environment is desirable although training will be provided.
Flexibility to work mornings from 7.45am. Some overtime is available to help cover holidays and sickness when required.
We are a GMS teaching practice located in central West Kirby, caring for over 19,000 patients and have an elderly patient demographic. The practice is made up of 7 GP partners, 8 salaried GPs, 3 ANPs, 5 Practice Nurses and 4 HCAs. The clinical team is supported by an efficient clerical team.
We are involved with Liverpool University Medical School and have a teaching ethos hosting medical students, F2s and train ST3s.
Our vision is to deliver high quality healthcare to our patients, through a highly skilled, motivated and constantly improving team, in a nurturing and supportive work environment.
We are continuously looking to improve what we do and value innovative and new ways of working. We provide plenty of tea, coffee, toast and we also like to recognise and celebrate staff special occasions.
The following are the core responsibilities of the administrator. There may be on occasion, a requirement to carry out other tasks in other teams; this will be dependent upon factors such as workload and staffing levels:
Coding all secondary care (hospital) letters
Maintain effective security of data all times
Code results and upload data as required
Carry out prescribing duties with prescription requests and medical discharges
Tasks
Emails
Phone and reception duties
Medication monitoring
Queries
DNA letters
Electronic outpatient letters
Discharge letters
Workflow tray
Scanning documents and workflow to protocol
Lab links
Test results
Docman
PPA Claims
Job Types: Full-time, Permanent
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- Sick pay
Schedule:
Education:
- GCSE or equivalent (required)
Experience:
- Customer service: 1 year (required)
Pay: £12.71 per hour
Work Location: In person
