Assistant Practitioner/ Duty Worker | 10868 | permanent contract | 37 hours per week | £32,061 to £33,699 per annum | Grade G | Wymondham near Norwich
An exciting opportunity has arisen within the Adult Mental Health Social Care service to be part of recently developed Centralised Duty Team for Mental Health. You will be joining the Central Duty Team which currently covers North Norfolk, South Norfolk and Norwich localities.
You will be part of a small and developing team of practitioners who respond to referrals received into the mental health team and you will be required to adopt a strength-based approach as outlined in the Care Act 2014. You will be required to have good risk assessment skills and be able to work under pressure.
You will be required to work collaboratively with colleagues in a fast-paced environment, liaising with professionals both within Norfolk County Council and from external agencies. Whilst much of the work will be over the telephone, there are occasions where face to face assessments and interventions are required, so you will need to be able to drive and have access to transport.
We are proud of our multi-disciplinary working environment and positive working relationships with our Health colleagues. Our team values good listening skills, flexibility, adaptability to new ways of working and a commitment to supporting people to maintain their independence. Workers in our team are open to change, innovative and confident, with a focus on strengthening social care across Norfolk. We build strong partnerships with service users and their families, are ambitious about what people can achieve and explore ideas for positive outcomes that are fit for purpose and best value for money.
Our team is experienced in working with complex cases, has a sound knowledge of the Care Act (2014), Mental Capacity Act (2005) and Safeguarding, as well as excellent time management and IT skills. Any new staff are supported to develop a thorough working knowledge of Norfolk County Council processes and procedures. We are investing in people who can take us forward on our journey to embed our vision.
As an Assistant Practitioner within this team, you will undertake assessments, service commissioning and reassessment work. The role involves working on duty and completing casework, depending on the needs of the service. These will be carried out via video/telephone and/or face to face. You will have excellent communication, record-keeping and keyboard skills, along with experience of working with vulnerable people. In addition, you should have a commitment to excellent customer service and be familiar with the Departments' eligibility criteria.
In return, we can offer you the opportunity to work in an exciting and challenging area of Social Care, where you will be supported to develop into the role with regular supervision, training and peer support.
Before you apply, we recommend reading the full Job Description and Person Specification to help you demonstrate you meet the criteria.
These are some benefits you can enjoy by working for Norfolk County Council:
- Competitive salary
- Generous holiday entitlement
- Health and Wellbeing services including fast-track physiotherapy and a free counselling service
- Flexible working opportunities including flexi-time, part time, remote and hybrid working – dependent on your job role and business need.
- Financial benefits such as:
- ‘ Norfolk Rewards’ our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
- A Blue Light card for Fire Service and Social Care Workers
- Relocation expenses (where applicable)
- An advance of your expenses if you travel for work
- Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions.
Tax efficient ways of getting extra pension and new bikes
Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra-low emission vehicle (subject to eligibility)
A payment if you refer someone you know to a hard to fill job
You can find information on our Terms and Conditions here.
Already a Norfolk County Council employee? See and apply for internal and external vacancies in myOracle using your @norfolk.gov.uk or @nccal.ac.uk email.
We would like to make you aware that priority consideration for this post may be given to current employees who are at risk due to restructure within the organisation or are in a redeployment position.
Redeployment closing date: 05 August 2026
All other applicants closing date: 12 August 2026
We have miles of beautiful coastline and our unique Broads, thriving market towns and a city with a proud cultural heritage. Our economy is growing and driven by innovation in a number of sectors, including energy and food. We also have ambitious plans for new housing and a building programme for schools across Norfolk. Our county a great place to live, work and visit, and is an excellent environment for businesses to start, grow and innovate.
We are the main local authority for Norfolk providing services countywide to more than 850,000 Norfolk residents. We take the lead in critical policy areas, working with 84 elected Members responsible for the strategic local government services in the county.
We provide a high quality service through involving people who use our services to shape and comment on them and by promoting efficiency and innovation.
We work in partnership with local businesses, voluntary organisations and other local authorities such as District and Parish Councils to provide the people of Norfolk with excellent services.
