Advanced Neurodevelopmental Practitioner Administrator
Band 3 - £30,630 - £32,346 Inc HCAS per annum pro rata
Fixed Term - 6 months
Part time - 22.5 hours per week
This role is responsible for providing administrative support to the Advanced Neurodevelopmental Practitioners (Advanced ND Practitioners) and Specialist Registrars (SPRs), to ensure smooth running of the services and continuing high standards of patient care. The role involves managing correspondence, maintaining accurate records and databases, handling enquiries, processing documentation, and supporting the wider team with a variety of administrative tasks.
The post holder will also provide administrative support and cover as required for the Prescriptions, EHCP, CCDS Administrators and Medical Secretaries, assisting with workload management, maintaining accurate records, processing documentation and ensuring continuity of service across the team.
Admin and Clerical
1. Provide a full range of clerical and general office administration to the Advanced ND Practitioners and SPRs including:
- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools
- Proof reading letters/ reports
- Uploading documents
- Maintaining accurate records, including electronic patient records
- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate
2. Utilise an effective follow-up system for test results and return of questionnaires etc.
3. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.
4. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.
Bromley Healthcare is a community interest company providing a wide range of services including community nursing services such as district nursing, health visiting to specialist nurses, as well as therapy services for children, young people and adults.
Salary is dependant on NHS experience and current banding/pay point.
Excellent benefits package available including various pension schemes, discounted gym membership, cycle to work scheme, discounted electronics, access to EAP, high street discounts, Blue Light Card eligibility, opportunity to apply for low interest personal loans and an excellent lease car scheme and we are constantly looking to expand our staff benefits.
Admin and Clerical
1. Provide a full range of clerical and general office administration to the Advanced ND Practitioners and SPRs including:
- Preparing pre-drafted letters and reports for distribution to parents, GPs and schools
- Proof reading letters/ reports
- Uploading documents
- Maintaining accurate records, including electronic patient records
- Responding to enquiries from service users, healthcare professionals and other stakeholders; signposting and escalating where appropriate
2. Utilise an effective follow-up system for test results and return of questionnaires etc.
3. Work within Standard Operating Procedures and processes for administrative systems whilst identifying process improvements with a view to improving efficiency and effectiveness of service delivery.
4. Log information/ data on electronic patient records and other systems, accurately and in a timely fashion.
Communication and Relationships
5. Take calls and respond to emails, ensuring all communications and interactions are timely, appropriate and in line with Information Governance guidelines.
6. Act as initial point of contact for feedback from parents/carers/other professions, escalating as required
7. Process incoming mail - written and electronic - uploading to/ updating records and notifying relevant clinicians accordingly
8. Manage allocated mailboxes, answering queries where possible and signposting or escalating as appropriate.
9. Actively contribute to meetings with clinicians and the wider team e.g. to discuss service delivery.
Clinics
10. Ensure smooth running of relevant clinics, dealing with urgent and unexpected issues appropriately.
11. Work with CCC and other colleagues to ensure clinic appointments are arranged, communicated and fully utilised, including notification of cancellations.
12. Schedule Advanced ND Practitioners clinics in line with their job plans, including identification of room availability and liaison with the appropriate team to build and book.
Other
13. Support the wider medical admin team when requested e.g. providing cross cover during periods of short staffing.
