Job Overview
We are seeking a dedicated and organised Receptionist/Service Advisor to join our team. This role offers an excellent opportunity for individuals with a passion for administrative support and customer service. The successful candidate will be responsible for managing daily office operations, assisting clients, and ensuring smooth communication between departments. Prior office experience and strong computer skills are essential to excel in this position. The role is paid and suitable for those looking to develop their career within a professional environment. This is a customer-facing role, so we are looking for someone who is presentable with excellent communication skills who enjoys helping customers and can remain calm and organised in a busy environment.
Duties
- Answering phone calls with professional etiquette and directing enquiries appropriately
- Managing appointment scheduling and customer bookings
- Maintaining organised records of client information and service histories
- Managing administrative tasks such as filing, photocopying, and document preparation
- Providing excellent customer service by addressing client needs promptly and courteously, updating them with the progress of their vehicle.
- Supporting the team with general clerical duties to ensure efficient office operations
- Handling correspondence via email and other communication channels
- Handling stock control
- Checking parts availability
- Pricing jobs for customers
- Preparing invoices and taking payments.
Skills
- Proven office experience with familiarity in administrative procedures
- Excellent organisational skills with the ability to prioritise tasks effectively
- Good typing speed and accuracy for data entry tasks
- Strong phone etiquette and communication skills to interact professionally with clients and colleagues
- Demonstrated ability to work independently as well as part of a team
- Attention to detail and organisational skills to maintain accurate records and documentation
- Ability to work well under pressure and manage multiple tasks.
- Knowledge of the motor trade would be an advantage.
This position offers an engaging environment where organisational abilities and customer service skills are highly valued. We welcome applicants eager to contribute positively to our team while developing their professional expertise.
This role is for a full time professional 8:15-17:45. Monday to Friday. A 30 minute lunch break. There is opportunity to add Saturday's 8:15-12:45 once trained and familiar. We are looking for an immediate start.
Salary is starting at £15.00 per hour.
Pay: From £15.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
