We are looking for a System Support Admin to join our homecare charity based in London
NO SPONSORSHIP AVAILABLE
5 DAYS OFFICE
PURPOSE AND SCOPE OF THE POSITION:
The Electronic Call Monitoring system is a program that aids the branch in monitoring and recording the amount of time carers spend at each visit to a client’s home. This allows the company to produce accurate reports for management information, Local Authority reporting, payroll and invoicing. The ideal candidate will have worked with a similar system or have worked in a busy Domiciliary Care office.
The ideal candidate will need to be computer savvy and able to pick up new systems relatively quickly as well as project a positive and professional image at all times, assisting carers promptly and conducting all business in a friendly, courteous and knowledgeable manner.
PRINCIPAL DUTIES AND RESPONSIBILITIES
- Direct responsibility for the management of the ECM systems and processes in branch.
- Collating compliance evidence daily and weekly, reporting to the Local Authority/Public Health/CQC as appropriate
- Working holistically with and reporting to VCP stakeholders (WCC, NHS, CMHT) to support the organisations contractual obligations
- Providing administrative support to the coordination and operational team i.e. answering of phones, relaying messages to staff, sending memos/emails
- Monitoring and verification of field visits, flagging concerns or non-compliance with QCM, RM and FM
- Responding to alerts on the system of calls being missed and liaising with carers on their attendance and why visits may be late.
- Manage staff in relation to non-compliance with ECM/Rostering system and associated apps attached to processes
- Running reports for management and Local Authorities, as well as ensuring verification of outstanding visits are completed weekly
- Setup phones and manage compliance in conjunction with QCM
- Any issues with finance i.e. staff broken phones: to report to QCM
- Setup, maintenance and organisation of repairs for Laptops and other IT related equipment/software i.e. office phones, staff computer desktops, connectivity issues
- Liaise with support teams who work in partnership/supply VCP administrative tools i.e. Trio telecoms, iTech Support, Roster provider, mobile phone providers (not exhaustive)
- Responsible for staff induction to ECM
- Daily backup/recovery reports to be generated daily before close of play and sent to the on-call coordinator and team to include Care workers list, client list and allocations report for that evening through to the following day
Candidate Specification
Essential
- Should have good communication skills and be able to identify and describe problems in high detail.
- The ability to support non-technical customers and explain IT concepts in simple terms
- Ability to represent the company at IT related meetings with the aptitude to record minutes and interpret data creatively for reports concerning governance i.e. Monthly Trustee Report
- Should have a systematic thought process and be able to process high volumes of data on a daily basis.
- Be proactive, responsive and able to prioritize their workload and high volume of data.
- Professional while dealing with a variety of staff both internally and externally
- Must be good, clear communicator, patient and understanding and able to assist staff with any IT issues
- Experience in using a wide range of relevant IT packages, specifically Microsoft Excel
- Proven ability to manage a varied workload to achieve priorities and objectives
- Excellent problem-solving skills and use of initiative
- Willingness to work flexibly and ability/commitment to work as part of a team and on your own initiative
- The ability to work under pressure and to deal with challenging situations in a sensitive and creative manner
- This role on occasion may involve working late to adhere to deadlines in accordance with payroll and Local Authority data collection and/or finance requirements.
INDSW
If this is what you're looking for, please apply or email your CV to [email protected]
Pay: £26,000.00-£28,000.00 per year
Work Location: In person
