Job Summary
The Reception Manager is responsible for overseeing the day to day operations of a general practice's reception, leading a team of receptionists to ensure efficient and seamless patient care.
This position involves supervising staff, coordinating workflows, addressing patient inquires, and supporting the overall smooth operation of the practice.
Duties
- Provided day to day leadership, support and first-line management for the reception team, including staff training, performance evaluations, appraisals and conflict resolution.
- Handle patient inquires and concerns, offering solutions or escalating issues when necessary. Ensure clear communications between patients, clinicians, and external organisations.
- Plan and manage the reception rota to ensure proper staffing, making adjustments for leave and sickness as needed.
- Ensure efficient use of IT systems, troubleshoot issues, and train new staff on relevant software and processes.
- Ensure reception processes align with practice policies and MHS guidelines.
- Monitor and assess the quality of work within the reception team, implementing improvements where required.
- Serve as the main point of contact between patients, clinicians, and other staff members.
- Assist with problems which may lead to complaints.
- Assist with various administrative duties and other tasks as needed.
- Participate in health and safety audits, ensuring compliance with relevant policies and procedures.
- Requirements
- Must have proven Management experience and flexibility to their approach to working hours to meet the needs of the service.
- Previous NHS and EMIS experience.
- Rota management.
- Proven Appraisal skills.
- Strong organisational skills with an ability to prioritise tasks effectively.
- Strong leadership in inducting and training new staff.
Job Type: Full-time
Work Location: In person
