We have a very rare and exciting opportunity for a Service Specialist to join the team at LIND Triumph Central London in Vauxhall.
This role is at the core of our customer experience. You will build lasting relationships with customers new and existing, guiding and advising them on work needed on their motorcycles and being with them every step of their Triumph journey.
Position Purpose/Key Responsibilities:
- Reporting to the Head of Service, Parts & Clothing
- Achieving sales targets by selling workshop hours via the retail counter
- Liaising with all Departments
- Ensuring manufacturer systems and procedures are followed
- Maintain records and process accurate Warranty Claims
- Create a memorable experience for the customer from enquiry through to completion of the work on their motorcycle
- Maintaining and building close relationships with new and existing customers
The successful candidate will have:
- Previous experience within the motorcycle /automotive trade
- A can-do attitude
- Be an Enthusiastic
- Team Player
- Excellent Attention to Detail
- Great Computer Skills
- Ability to utilise multiple systems
- Possess a Methodical Approach
- Be Approachable and Honest
- Excellent communication skills
Desirable:
- Mechanical knowledge of Triumph motorcycles
- Experience with using automotive systems
- A full A Category Motorcycle Licence is desirable
Benefits Include:
- 39 hour working week
- 30 days holiday (including bank holidays) rising with service.
- Generous staff discount scheme
- Employee Assistance Programme with access to 24/7 helpline and counselling including you and your immediate family.
- Bike to Work scheme.
- Life Assurance (death in service benefit)
- 1 year salary Health Care scheme with 24/7 access to a GP, 6 physio appointments and a prescription service
- Free eye tests and supplement towards frames
- Enhanced maternity and paternity pay
- Access to gym discounts using our Health Care Scheme
- Ongoing support with LIND Training and Development
- Manufacturer training
- Voluntary time off of up to 3 days to carry out volunteer work
