Clayton Park Bakery is a brand associated with quality. From our fresh cakes and breads to our award-winning pies and sausage rolls we can guarantee our customers the best tasting products made by our dedicated and passionate team of expert bakers.
Operating from our two production facilities in Accrington, Clayton Park Bakery proudly supplies over 450 SPAR stores across the north of England as a proud member of the James Hall & Co. Ltd. family.
We are always on the lookout for new talent to join our team and become part of the famous Clayton Park Bakery!
Contract Type: Permanent
Hours of Work: 07:00 till 15:00 (5 out of 7 days, including Fridays & Sundays)
Pay Rate: £13.88
About the Role
We are looking for a reliable and organised Dispatch Operator to coordinate the efficient and timely dispatch of vehicles, drivers, goods, or services. The successful candidate will be responsible for managing daily dispatch operations, communicating with drivers and customers, maintaining accurate records, and ensuring all deliveries or collections are completed safely and efficiently.
Here is What You Can Expect to be Doing
- Coordinate and schedule daily deliveries, collections, and driver routes.
- Allocate jobs to drivers and ensure they have the correct instructions and documentation.
- Monitor vehicle and driver movements throughout the day.
- Communicate with drivers, customers, suppliers, and internal departments regarding delivery and collection requirements.
- Respond quickly and professionally to delays, route changes, breakdowns, or other operational issues.
- Maintain accurate dispatch records, including job status, delivery times, vehicle details, and driver information.
- Update internal systems and databases with relevant operational information.
- Ensure all dispatch activities comply with company procedures, health and safety requirements, and relevant legislation.
- Monitor delivery schedules and take action to minimise delays.
- Liaise with customers to provide delivery updates and resolve queries where required.
- Prepare and check dispatch paperwork and documentation.
- Assist with planning routes and maximising vehicle and driver utilisation.
- Report operational issues to management and escalate urgent matters appropriately.
- Support the wider operations team with general administrative and coordination duties.
A Few Things About You
The ideal candidate will be:
- Reliable and punctual.
- Highly organised and proactive.
- Confident and professional when communicating with others.
- Able to work independently and as part of a team.
- Comfortable working in a fast-paced environment.
- Practical and solutions-focused.
- Flexible when dealing with unexpected operational challenges.
- Committed to delivering a high standard of customer service.
Essential:
- Previous experience in a dispatch, logistics, transport, operations, or coordination role.
- Strong organisational and time-management skills.
- Excellent verbal and written communication skills.
- Ability to remain calm and make effective decisions under pressure.
- Good attention to detail and accuracy.
- Confident using computers and Microsoft Office or similar systems.
- Ability to manage multiple tasks and changing priorities.
- A professional and customer-focused approach.
Desirable:
- Experience working within a transport or logistics environment.
- Knowledge of route planning and vehicle scheduling.
- Experience using transport management or dispatch software.
- Knowledge of relevant transport, driver-hours, or health and safety requirements.
- Experience coordinating a team of drivers or field-based staff.
Why Join Us?
We believe in rewarding our colleagues. That’s why when you join us, you’ll enjoy a range of benefits designed to support your wellbeing, personal growth, and loyalty.
Loyalty Pay - Celebrate your work anniversary with a little extra! You’ll earn an additional £0.25 per hour over the financial year, with the hourly amount increasing the longer you stay with us. Your total is paid as a lump sum in the month following your anniversary.
20% Staff Discount - Enjoy 20% off your shopping in our company-owned SPAR stores — perfect for those everyday essentials and treats.
Pension & Life Insurance - You will be enrolled into the Nest pension scheme. After two years of service, you will also receive life insurance cover, offering added security for you and your loved ones.
Learning & Development - Whether you're looking to build your career or gain new skills, our in-house team will support you with fully funded, accredited training and industry-recognised qualifications.
Grocery Aid Support - Access free, confidential, 24/7 support through Grocery Aid — offering expert advice and help on everything from mental health and financial concerns to legal issues and family support.
For more information about us and the benefits we offer, please head over to our careers page.
Please note if we receive a high number of applicants, we may close the advert early. We advise interested candidates to submit their applications promptly to avoid disappointment.
#JHCHP
