Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team working in our flagship store dealing with customer calls. In this role, you will be the first point of contact for our clients on the telephone, providing exceptional service and support. You will be responsible for addressing customer inquiries, resolving issues, and ensuring a positive experience. The ideal candidate will possess strong communication and customer service skills and have previous experience.
Responsibilities
- Respond to customer inquiries via phone.
- Resolve customer complaints by identifying the issue and implementing appropriate solutions
- Maintain records of customer interactions.
Qualifications
- Proven experience in a customer service role within the retail sector, preferably furniture retail.
- Excellent verbal communication skills with the ability to engage customers effectively
- Ability to work well under pressure while maintaining a positive attitude
- A proactive approach to problem-solving with attention to detail
Join us in delivering outstanding service that makes a difference!
Job Type: Full-time
Pay: £12.71-£15.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site parking
- Store discount
Experience:
- Customer service: 3 years (required)
Language:
Work authorisation:
- United Kingdom (required)
Work Location: In person
