Join our dedicated team at St. Rocco’s Hospice, where we work tirelessly to make a positive impact in patient care. Our network of charity shops play a crucial role in raising funds to support our vital services, and we are looking for an enthusiastic and committed Charity Shop Manager to work in one of our shops leading a team of dedicated volunteers and driving the success of our shops. Your creativity and passion will help to increase donations, boost sales and spread awareness of our mission.
Purpose of the Job
To be responsible for the effective operation of the shop with responsibility for:
· Managing the day to day running of the shop.
· Optimising sales.
· Maintaining effective stock management and merchandising.
· Managing and training shop volunteers.
· Carrying out shop administration.
· Taking necessary action to arrange repairs and maintenance of the premises.
· Ensuring adequate security.
· Enforcing health and safety policy and procedures.
Tasks & Responsibilities
Strategic Role as Shop Manager
· To take day to day responsibility for managing your shop.
· To brief the Retail Support Manager at regular agreed intervals (and immediately if urgent) on progress in your shop.
· To propose action to them for improvements in operations.
· To maintain an awareness of developments in local shops, especially in the charity/low cost sector, updating the Retail Support Manager and Head of Commercial Development, as required.
· To maintain an awareness of the work of St. Rocco's Hospice and relevant local or national issues through press, media and local views.
· To maintain and develop good channels of communication with colleagues in other St. Rocco’s Hospice Shops, local communities and organisations.
· To assist the Retail Support Manager as required in area wide initiatives, for example new shop openings.
· To provide cover for Shop Managers from time to time in other stores, as required by the Retail Support Manager. This would usually be through negotiation and mutual agreement, although in an emergency you may be asked to cover at short notice.
Optimising Sales
· To ensure the shop meets sales targets set by the Retail Support Manager.
· To promote Gift Aid sign up and repeat donations to maximise Gift Aid income.
· To initiate marketing campaigns and sales promotions to increase sales.
· To ensure the shop is competing effectively with local competitors.
· To ensure all staff maintain a
high standard of customer care.
· To promote the store in the
local community through
initiatives, for example initiating stock appeals by organizing local leaflet distribution.
· To promote St. Rocco’s Lottery ticket sales and Lottery sign ups.
· To maximise the sales potential of new goods and Christmas cards.
Maintaining Effective Stock Management & Merchandising
· To supervise and maximise the efficiency of the stock transfer system.
· To control pricing in line with company policy.
· To ensure the highest possible resale value of donated stock.
· To control coding and processing of stock and to ensure quality control.
· To apply company display, merchandising and window dressing standards.
· To control stock density and rotation.
· To initiate local stock and sales promotions.
Staff Management & Training
· To take day to day responsibility for managing and delegating work to the Volunteer Day Managers & other volunteers ensuring satisfactory performance.
· To provide adequate supervision for the Volunteer Day Managers.
· To provide training for all shop volunteers.
· To recruit volunteers.
· To lead and develop the volunteer team in your shop, encouraging effective communication, setting objectives, initiating work plans and helping to foster a positive team spirit through regular team meetings.
· To attend training programmes and liaise with/attend team meetings of managers in your area.
Administration
· To complete daily/weekly sales returns and brief Retail Support Manager as required.
· To ensure shop costs do not exceed agreed budget.
· To ensure that all Gift Aid administration is completed accurately.
· To ensure that Data Protection and Information Governance procedures are followed.
· To apply Trading Standards Regulations in the shop and ensure staff are aware of these.
· To apply cash management and security procedures.
· To take action to ensure the shop is adequately staffed, setting and maintaining volunteer rotas.
· To control and requisition shop supplies.
· To process post.
· To bank takings using agreed banking procedures.
Premises Management
· To ensure shop housekeeping is to company standard.
· To take day to day responsibility for shop exterior.
· To ensure all shop equipment is kept in good working order
· To inform Retail Support Manager of necessary repairs and maintenance.
Security
· To act as main key holder and delegate key holding to other volunteers within
procedural guidelines.
· To ensure the security of shop
takings.
· To provide best circumstances for
the personal security of volunteers.
· To ensure that security procedures are understood and implemented by all volunteers.
Health & Safety
· To apply company Health & Safety regulations in accordance with the Hospice guidelines by:
· Maintaining Health & Safety records
· Undertaking required fire drills.
· Ensuring Fire Equipment is correctly sited and serviced.
· Ensuring electrical equipment is properly maintained.
· Implementing risk assessment procedures as stated in the shop manual.
· To ensure that health and safety procedures are understood and implemented by all volunteers.
General
· To carry out these tasks and responsibilities with an understanding of and commitment to St Rocco’s Hospice equal opportunities policy.
· To use new technology as required.
· To do all within your powers to keep company property secure and in good working order.
· To carry out any additional duties within the spirit of the post as required by the Retail Support Manager.
· To build and maintain relationships with the wider hospice Income Generation Team.
· To build and maintain a strong and pro-active relationship with the Voluntary Service Team.
Job Types: Full-time, Permanent
Pay: £25,708.00 per year
Benefits:
- Casual dress
- Company pension
- Health & wellbeing programme
- Sick pay
Ability to commute/relocate:
- Warrington WA5 0BW: reliably commute or plan to relocate before starting work (preferred)
Education:
- A-Level or equivalent (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
