North Tyneside Council is looking for a motivated and customer-focused Homeless Support Officer to join our Homeless Prevention Team.
This is a rewarding opportunity to play a vital role in supporting residents who are facing housing difficulties or at risk of homelessness. As the first point of contact for many customers, you will provide an efficient and compassionate service, helping people access the right support at the right time.
Working within a busy and dedicated team, you will undertake triage assessments, arrange appointments, signpost residents to appropriate services and provide essential administrative support that helps our homelessness and temporary accommodation services operate effectively.
Every day is different, and you will have the opportunity to make a meaningful contribution towards preventing homelessness and improving outcomes for some of our most vulnerable residents.
In this varied and rewarding role, you will undertake initial triage assessments to identify customers' housing and support needs, ensuring they receive timely advice and access to the most appropriate services. You will manage appointment bookings and referrals, helping residents navigate support pathways at what can often be a challenging time in their lives.
The role also involves providing comprehensive administrative and clerical support to the Homeless Prevention and Temporary Accommodation Teams, maintaining accurate records on relevant ICT systems, and ensuring customer information is recorded promptly and effectively.
You will process invoices and financial transactions relating to homelessness prevention and temporary accommodation services, support the production of performance data, and take minutes at meetings when required. Working closely with colleagues and partner organisations, you will contribute to delivering positive outcomes for residents and support the Council's commitment to preventing homelessness across North Tyneside.
The successful candidate
We are looking for an organised, motivated and customer-focused individual who is passionate about delivering high-quality services to residents. You will have excellent communication and interpersonal skills, enabling you to build positive and effective relationships with customers, colleagues and partner organisations. The successful candidate will be able to manage competing priorities within a busy environment, demonstrate strong organisational skills and maintain a high level of accuracy and attention to detail.
You will be empathetic and professional when supporting vulnerable residents, understanding the importance of delivering services with sensitivity and respect. Strong ICT skills are essential, along with the ability to work independently, use initiative and contribute positively as part of a team. You will also understand the importance of confidentiality and be trusted to handle sensitive information appropriately.
Experience of working in a customer-focused administrative environment is essential, and experience within housing, homelessness, local government or other public-facing support services would be an advantage.
Most importantly, we are looking for someone who is enthusiastic, flexible and committed to making a positive difference to the lives of North Tyneside residents through the prevention of homelessness and the delivery of excellent customer service.
Contact:
For an informal conversation regarding the vacancy, please contact:
Lauren Berry
Senior Housing Options Manager
07816 084598
Applications based upon flexible working arrangements are welcomed and will be given full consideration.
Why North Tyneside Council?
Our People First strategy is our promise to make North Tyneside Council an exceptional place to work, where everyone can thrive and flourish. A place where people want to work, where joining our team is an exciting prospect, staying with us feels like a great decision, and building your career at North Tyneside Council is a natural progression.
As part of our People First strategy, we are committed to creating a workplace that reflects the diverse communities we serve. We believe that diversity, equity, and inclusion are fundamental to our success and the well-being of our employees and residents. Our goal is to foster an environment where everyone feels welcome, safe and valued.
Together, we're crafting a workplace that's built on our values and a shared commitment to making a difference.
If you are passionate and committed about making a difference and want to work somewhere where you can make positive change, we will provide the right environment for you to excel.
Alongside our People First strategy, we are committed to safeguarding and promoting the welfare of children and young people, and adults at risk of harm. All staff and volunteers are expected to share this commitment and to familiarise themselves with all relevant policies, procedures and guidance. Within North Tyneside, safeguarding is everybody’s business.
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
Our Carbon Net-Zero 2030 Action Plan
In 2019, North Tyneside Council declared a climate emergency. This declaration set a target to reduce the carbon footprint of the council’s operations, and the borough, by 50% by 2023 and to align to the Government’s net zero target of 2050.
We recognise the significant role we can play in the borough in helping to limit climate change, but we can’t do this alone; we need help from all our residents, businesses, voluntary and community sectors and of course all those who apply and work for us. Together we can make North Tyneside a sustainable place to live and work for everyone in the borough.
To learn more about Our Carbon Net-Zero 2030 Action Plan
Applying
To view more information about the role and view the Job Description please click "Apply" you will be taken to the North Tyneside Careers Portal.
Learn More
For further information about North Tyneside Council, the benefits of working for us, candidate support, and the many attractions of working and living in North Tyneside please see the council’s “work for us" page here Work for us | North Tyneside Council
