Service Delivery Manager
Sub Division: Defence
Location: Basingstoke
Contract Type: Permanent
Hours: Full Time - 40 hours - Monday to Friday
Creating and maintaining great places to live and work delivered by excellent people who care…
Purpose of Role
We are recruiting for an experienced Facilities Operations Manager to manage hard FM delivery across a portfolio of high-profile MOD establishments around Hampshire.
Job Description
As Facilities Operations Manager, you will oversee the delivery of hard FM services across a regional portfolio that includes key Defence establishments such as RAF Odiham, Worthy Down, Army Headquarters Andover, Middle Wallop and Baker Barracks. Working closely with site-based Facilities Managers, engineering teams and specialist subcontractors, you will be responsible for ensuring contractual performance, operational efficiency and statutory compliance across the estate. This is a highly visible client-facing role requiring strong leadership, stakeholder management and technical FM expertise.
Responsibilities
- Lead the operational delivery of hard FM services across multiple Defence sites.
- Manage planned preventative maintenance, reactive maintenance and lifecycle activities across the built estate.
- Oversee the successful delivery of minor and major refurbishment projects.
- Manage both directly employed engineering teams and specialist subcontractors.
- Ensure contractual KPIs, SLAs and performance targets are consistently achieved.
- Drive improvements in operational performance, efficiency and first-time fix rates.
- Maintain compliance with statutory, contractual and Health & Safety requirements.
- Develop and maintain strong relationships with MOD stakeholders and key client representatives.
- Monitor financial performance, resource allocation and operational budgets.
- Support continuous improvement initiatives across the regional portfolio.
Essential Qualifications/Skills
- Significant experience managing hard FM contracts across large and complex estates.
- Strong technical understanding of building services, M&E and fabric maintenance.
- Experience leading large operational teams across multiple sites.
- Demonstrable experience managing subcontractor performance and service delivery.
- Strong knowledge of KPI, SLA and contract performance management.
- Excellent stakeholder management and client relationship skills.
- Proven ability to manage competing priorities within a fast-paced environment.
- Strong understanding of Health & Safety legislation, compliance requirements and CDM regulations.
- Knowledge of SFG20 and statutory maintenance obligations.
- Full UK driving license.
In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.
We are VINCI Facilities – experts in the built environment. VINCI Facilities is a Facilities Management and Building Solutions provider, delivering cost-effective and sustainable bespoke solutions to customers in the public and private sectors. We are committed to working towards a lower carbon society, focusing on sustainable and innovative methods to exceed our partners' goals and add value for all stakeholders – and we were named the top-ranked FM service provider in the Sustainable FM Index for 2020. We put our people first. Always working as a team and collaborating from start to finish. We are the trusted expert in the built environment because we listen to our team and create a workplace that maximises their potential.
Fairness, Inclusion and Respect (FIR) at VINCI Facilities is about recognising and celebrating each other’s differences and what they bring to the team. Harnessing this diversity and applying the experiences, abilities and unique qualities of individuals will enhance our business; therefore, we commit to equity of opportunity and fair treatment of all current and potential employees and encourage job applications from all.
Should you require any reasonable adjustments to be made as part of the application process please contact us directly.
VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.
Work Location: In person
