The Existing Bookings team is the bridge between our guests’ original plans and the moments that bring their stay to life.
As Guest Care Agent, you’ll be the point of contact for guests and partners with existing reservations, handling requests including booking changes, extensions, cancellations, upgrades, billing queries and special requests. You’ll take ownership of each interaction, providing clear, timely and thoughtful support while ensuring every detail is handled accurately.
Working closely with the Senior Reservations Executive and teams across the business, you’ll help turn potential booking challenges into positive guest experiences and make sure our properties have everything they need to deliver a seamless stay.
This role is based five days a week at our London Bridge Head Office.
The stage is set for something different. We don’t run conventional hotels; we build places with character and intent.
What began as a small UK aparthotel portfolio has grown into a European collection recognised for design and atmosphere - and we’re now entering a new chapter. As we redefine the brand and evolve our identity, we’re focused on creating spaces that feel compelling, contemporary, and truly distinctive. Locke leads with bold expression; Cove by Locke refines that same spirit into a quieter, more streamlined approach.
Guests come to rest, work, or escape. Comfort is a given - great beds, hot showers, genuine service. But we aim to create moments that feel memorable and a little unexpected, bringing back the sense of mood hospitality often lost.
This is our backdrop. We’re on an exciting journey. Step on stage and play your part.
Handling booking changes
- Manage requests to modify, cancel or extend existing bookings, ensuring all updates are processed accurately and within SLA.
