Application details- Email address:[email protected]
Experienced Store Manager – Heavenly Desserts
Location: BEDFORD Job Type: Full-time, Permanent Salary: Competitive (dependent on experience) + Performance Bonus
About Heavenly Desserts
Heavenly Desserts is one of the UK’s leading premium dessert dining brands, renowned for delivering exceptional customer experiences through innovative desserts, handcrafted drinks, and outstanding hospitality. We are looking for an experienced and passionate Store Manager to lead our team and continue driving operational excellence.
The Role
As Store Manager, you will take full ownership of the restaurant, leading from the front to deliver exceptional guest experiences, outstanding food quality, and strong commercial performance. You will inspire and develop your team whilst ensuring brand standards, compliance, and profitability are consistently achieved.
This is a hands-on leadership role suited to someone who thrives in a fast-paced hospitality environment and enjoys coaching, developing, and motivating people.
Key Responsibilities
· Lead and inspire a high-performing team through effective coaching and development.
· Deliver exceptional guest experiences that exceed expectations.
· Take full accountability for restaurant sales, profitability, labour costs and operational performance.
· Drive sales through excellent service, upselling and local marketing initiatives.
· Recruit, train and develop Assistant Managers, Supervisors and Team Members.
· Create a positive culture built on accountability, teamwork and recognition.
· Ensure all food is prepared and presented to Heavenly Desserts brand standards.
· Maintain the highest standards of food safety, health & safety and cleanliness.
· Manage stock, ordering, wastage and inventory controls.
· Analyse business performance and implement action plans to improve key performance indicators.
· Ensure compliance with all company policies, procedures and legal requirements.
· Manage rotas effectively to balance excellent customer service with labour productivity.
· Work closely with Franchise Partners and Area Managers to achieve business objectives.
What We’re Looking For
Essential
· Minimum of 2 years’ experience as a Store, General or Restaurant Manager within hospitality.
· Experience managing high-volume restaurants, cafés or branded hospitality businesses.
· Proven ability to lead, motivate and develop teams.
· Strong commercial awareness with experience managing sales, labour and profit.
· Excellent communication and leadership skills.
· Strong organisational and time management skills.
· Passion for delivering outstanding customer service.
· Experience with food safety, health & safety and compliance.
· Flexible to work evenings, weekends and bank holidays.
Desirable
· Previous experience within Heavenly Desserts or a premium dessert, café or casual dining brand.
· Level 2 or Level 3 Food Safety qualification.
· Personal Licence (where applicable).
· Experience with hospitality systems such as EPOS, stock management and labour scheduling software.
What Success Looks Like
The successful Store Manager will consistently deliver:
· Exceptional guest satisfaction and positive online reviews.
· Strong sales growth and profitability.
· High team engagement and low staff turnover.
· Excellent mystery shopper and audit results.
· Consistent food quality and presentation.
· Effective labour and stock management.
· A well-trained, motivated and engaged team.
What We Offer
· Competitive salary.
· Performance-related bonus opportunities.
· Career progression within a rapidly growing brand.
· Comprehensive training and development.
· Employee discounts.
· Supportive and inclusive working environment.
· Opportunity to make a real impact within an exciting premium hospitality business.
Ready to Join Us?
If you’re an experienced hospitality leader with a passion for people, great food and delivering unforgettable guest experiences, we’d love to hear from you.
Apply today with your CV and tell us why you’d be the perfect addition to the Heavenly Desserts team.
Skills needed:
Team Leadership Staff Training & Development
Customer Service Restaurant Operations Stock & Inventory
Management Health & Safety Compliance
Food Hygiene Budget & Cost Control Cash Handling
Sales Growth
Problem Solving
Communication
Time Management
Staff Scheduling
Supplier Management
Complaint Resolution
KPI Management
Microsoft Office & POS Systems
Salary - £25,000 to£30,000 Salary period Per month
Location- On-site
Job address- 25 High Street Bedford MK40 1RY
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Store discount
Work Location: In person
