Job Description Summary (Main Duties and Responsibilities)
Provide application support for clinical and business systems, diagnosing issues, resolving user queries and explaining technical information to non-technical users. Record activity accurately, contribute to knowledge resources and support service improvement initiatives, liaising with senior teams and suppliers when required.
Deliver training through classroom, virtual, e-learning and one-to-one methods. Maintain training materials, support staff in the effective use of digital systems, assist with onboarding, and produce clear user guidance and quick-reference resources.
Support digital change programmes by communicating system updates, upgrades and downtime information, assisting with user readiness, attending user groups and gathering feedback following implementations.
Undertake system administration activities, including configuration checks, testing, upgrades and data quality improvement work. Maintain accurate records, support reporting, identify recurring issues and contribute to continuous improvement.
Maintain mandatory training and professional standards, support audits and incident reviews, promote equality and safe working practices, participate in on-call rotas, and deputise for the Team Leader when required.
