As the Administration Coordinator within the High Voltage Customer Service team, you will provide essential administrative support across a range of HVCS workstreams including private High Voltage customer maintenance, substation inspections, fault response activities and other operational projects.
Along with a competitive salary between £27,671 and £33,323 depending on experience, we also offer great benefits such as;
- 25 days holiday plus bank holidays which increases up to 28 days with service
- Enrolment into our pension scheme
- Career development & progression with opportunity to increase your salary
- Ability to earn professional qualifications
- 24/7 access to Mental health support & counselling services
- Eye care vouchers with funding towards glasses
- Contractual sick pay
- Long service recognition
- Paid volunteering opportunities within the community
Key Responsibilities
- Delegation and Supervision of administration activities
- Managing and monitoring the customer isolation request inbox.
- Issuing quotations, confirming purchase orders, and creating job numbers.
- Coordinating and allocating work packs to designated Senior Authorised Persons (SAP’s).
- Monitoring customer work acceptances and maintaining accurate records within company systems.
- Producing and submitting invoices following completion of works.
- Supporting debt management activities by chasing outstanding invoices.
- Handling customer enquiries via telephone and email and providing accurate responses.
- Raising project numbers and supporting project administration activities.
- Organising travel and accommodation arrangements.
- Producing customer reports following routine inspections and updating databases.
- Collating invoice information and allocating costs to the correct jobs.
- Providing general administrative support to the HVCS team and management.
- Attending management meetings and supporting continuous improvement initiatives.
- Promoting excellent customer service and championing positive team behaviours.
Key Competencies
- Strong teamworking and collaboration skills
- A customer-focused approach with a commitment to excellent service
- Effective time management and prioritisation skills
- Excellent planning and organisational abilities
- The ability to make sound, well-informed decisions and solve problems effectively
Essential Skills & Experience:
- Minimum of 5 GCSEs at Grade C/4 or above (or equivalent), including English and Maths.
- Experience working within a busy office environment that is reactive to changing priorities.
- Proficiency in Microsoft Office applications, including Word, Excel and Outlook.
- Strong organisational and time management skills.
- Excellent customer service and communication skills.
- Ability to work independently, using initiative and problem-solving skills.
- Strong attention to detail and the ability to manage documentation, reports and invoices accurately.
Desirable Qualifications & Attributes:
- Administration experience within the utilities, engineering, construction, or similar industry.
- Experience supporting high-voltage customer services or technical operations.
- Extensive general administrative experience.
- Ability to lead by example and positively influence team performance.
- Experience managing customer databases, invoicing processes, or project administration.
Pay: £27,671.00-£33,323.00 per year
Work Location: In person
